Job Title: Training Services Coordinator
Location: Bracknell
Salary: Competitive
Job Type: Permanent, Full time (37 hours per week)
About BSRIA:
BSRIA is a science-driven, independent organisation providing practical guidance and commercial solutions for the built environment. With 70 years of expertise, BSRIA delivers impactful insights through market intelligence, consultancy, testing, compliance, research, training, and instrumentation.
Committed to shaping the future of the built environment, BSRIA collaborates with industry leaders to drive innovation, sustainability, and efficiency. Its UKAS-accredited test facilities and expert consult- ants equip businesses and consumers with the insights and tools needed to create better buildings. Headquartered in Bracknell, UK, with offices in China and the USA, BSRIA supports a global network of organisations and corporations in the built environment.
About The Role:
Your role will be to ensure all aspects of Training are delivered smoothly and efficiently achieving satisfaction is delivered through operational excellence of all.
Exciting work you will be doing:
Training & Events:
* Contribute to BSRIA's goal of developing and delivering high quality training and event experiences
* Assist in the promotion of training, including developing promotional content for the BSRIA website and newsletters
* Research potential new training offerings, including helping to identify new training courses and trainers.
* First point of contact for all incoming training enquiries, establishing their training needs and identifying potential solutions
* Proactively contact customers to identify training needs and contacts
* Under supervision of Manager, produce training proposals based upon customer specific need and requirements
* Take ownership of the scheduling and arranging of the annual calendar of open training
* Coordinate logistics for delivery of training, including catering and appropriate instrumentation and equipment where required
* Liaise with lecturers, speakers and external venues as needed
* Co-ordinate the virtual delivery of online training courses and events
* Archive training materials and course data
* Oversee day to day course management, capturing relevant data and records
* Process customer orders, including bookings, production of invoicing, taking payment, confirmations, certification and course closure in line with quality procedures
* Assemble delegate training materials
* Review and action customer feedback, actioning opportunities for improvement
* Produce training statistics and reports from CRM as required.
* Regular maintenance and update of records on the CRM system
* Prepare, coordinate, and participate in key stakeholder meetings, relevant to the job role enabling the servicing of membership and information service offerings.
Additional Services:
* Contribute to the successful administration and delivery of the wider BSRIA Intelligence and Insights division, including order fulfilment and handling customer enquiries.
* Support other colleagues during periods of high demand
* Maintain a good working relationship with all BSRIA departments
* Undertake activities in accordance with the BSRIA quality procedures and ISO 9001:2015
* Assist with any other activities commensurate with the role across BSRIA as required by business needs
* Draft content for the BSRIA website
About you:
Skills Required:
- Previous experience of training or event management (desirable)
- Good knowledge and experience in operation of digital meeting and conferencing platforms
- Knowledge of Microsoft Office packages - PowerPoint, Word, Excel & Outlook
- Experience of working on multiple inhouse software systems
- Good verbal and written skills with ability to draft text
- High performing customer service skills preferably in a B2B environment
- Confident communicator, when dealing with customers, staff and stakeholders
- Excellent telephone manner
- Ability to engage individuals at all levels
- Excellent organisational and administration skills
- Highly organised with strong attention to detail
- Good problem-solving skills
- Ability to work on own initiative as well as part of a team
- Eagerness to achieve targets
Qualification(s) Required:
- Degree level education is desirable
What BSRIA can offer you:
- Workplace Pension Scheme
- Life Assurance - 4 times annual gross reference salary
- (email address removed) - Online GP Support Services and discount platform
- 26 Annual Holidays (pro-rata) and additional Bank Holidays
- Eye tests
- Electrical Vehicle Charging point in the car park
- Employee well-being: Employee Assistance Program (24/7 confidential service)
Please click on the APPLY button to send your CV and Cover Letter for this role.
Please Note: We are unable to provide sponsorship for this role so all applicants will need to already possess the right to live and work in the UK in order to be considered
Candidates with the experience or relevant job titles of: Training Programme Administrator, Training Programme Organiser, Event Coordinator, Event Administrator, Programme Assistant, Programme Planner may also be considered for this role.
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