A leading IT services provider in the UK is seeking an experienced Service Delivery Manager to lead their General Operations team in Gloucester. This role involves overseeing service delivery, managing IT processes based on ITIL best practices, and ensuring the achievement of service levels and KPIs. Candidates should have a minimum of 3 years experience in service delivery management and strong leadership skills. The position offers a competitive salary and the chance to work in a dynamic environment. #J-18808-Ljbffr