Description
The purpose of this classification is to perform work functions associated with assisting customers to select and purchase merchandise in order to achieve and maintain established sales goals.
ESSENTIAL FUNCTIONS
* Maintains an acceptable sales quota as established in weekly, monthly, and annual store goals.
* Advises customer on quality, style, or value of home furnishings merchandise and in selecting appropriate items.
* Develops expertise in customer experience and sales execution to properly meet the needs of the customer.
* Verifies prices are correct and each item is accounted for on sales orders.
* Calculates sales discount as warranted in determining sales write up.
* Prepares and/or places tags on merchandise; places tags on all merchandise especially for sales promotions.
* Sets up advertising displays and/or arranges merchandise on counters and sales floor to promote sales; stocks shelves, counters, tables and other sales areas with merchandise.
* Loads pick-ups as needed and obtains customer signature on receipt for pickup.
* Attempts to resolve customer complaints regarding delivery of damaged or incorrect merchandise.
* Makes sales prospecting calls via telephone utilizing various telemarketing sales techniques; maintains accurate records in the CRM system. Updates and maintains accurate customer records and activity within the CRM system.
* Handles customer inquiries in person or via telephone.
* Attends scheduled sales meetings.
* Regularly inspects and maintains assigned sales area for cleanliness and orderliness; cleans shelves, counters, and floor displays.
* Assists customer in completion of credit application, answers questions regarding Company/store policy and/or procedures.
* Sets up delivery or pickup times with customers and documents appropriately.
* Composes and sends thank-you notes to customers for their business.
* Keeps records of sales.
* Receives various documentation and reports; reviews, processes, responds, distributes, forwards, files, maintains, and/or takes other action as appropriate.
* Operates a personal computer, calculator, copy machines, telephone, or other equipment as necessary to complete essential functions.
* Follows and adheres to Display Standards, Customer Service Counter Standards, and Telephone Standards.
* Comply with the Farmers Sales Floor Standards as well as actively engaging customers with our S.W.I.N.G. program.
* Enters customer service issues in PQA as assigned.
* Upholds and promotes our H.O.M.E. values: Helping others, developing Ordinary people to do extraordinary things, being a Motivated owner that cares, and Ensuring that excellence is a habit personally and for those entrusted to them to lead.
ADDITIONAL FUNCTIONS
* Assists in other store departments as required.
* Performs other related duties as required.
Requirements
MINIMUM QUALIFICATIONS
High School Diploma or GED required; six months experience in practical retail sells; or any combination of training, experience and education which provides the required knowledge, skills, and abilities for this position.
PERFORMANCE APTITUDES
Data Utilization: Requires the ability to review, categorize, prioritize, and/or analyze data. Includes exercising discretion in determining data classification, and in referencing such analysis to established standards for the purpose of recognizing actual or probable interactive effects and relationships.
Human Interaction: Requires the ability to provide guidance, assistance, and/or interpretation to others regarding the application of procedures and standards to specific situations.
Equipment, Machinery, tools, and Materials Utilization: Requires the ability to operate equipment, machinery, tools, and/or materials requiring complex and rapid adjustments.
Verbal Aptitude: Requires the ability to utilize a wide variety of reference and/or descriptive data and information.
Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to utilize principles of fractions; the ability to interpret graphs.
Functional Reasoning: Requires the ability to carry out instructions furnished in written, oral, or diagrammatic form. Involves semi-routine standardized work with some latitude for independent judgment concerning choices of action.
Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving a variety of predefined duties which are often characterized by frequent change.
Farmers Furniture is an Equal Opportunity Employer. The Company is committed to maintaining an environment free of harassment and discrimination.
ADA COMPLIANCE
Physical Ability: Tasks require the ability to exert moderate physical effort, though not constant physical effort, typically involving some combination of climbing and balancing, stooping, kneeling, crouching, and crawling, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (12-50 pounds).
Sensory Requirements: Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, depth, and visual cues or signals. Some tasks require the ability to communicate orally.
Environmental Factors: Performance of essential functions may require exposure to adverse environmental conditions, such as dirt, dust, temperature extremes, electric currents or toxic agents/chemicals.
Farmers Furniture is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Company will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
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