Customer Service Planner
Salary: £28,000 - £29,000
Location: Maida Vale, London, W9 2AR
Type: Permanent, Full Time
We are looking to recruit a Customer Service Planner to join our team, based at our office in Westminster, London.
About the Role
As part of our team, you will handle high volumes of calls, liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments. Your goal is to ensure future jobs are scheduled to meet our contractual Service Level Agreements without making false promises. You will communicate with residents via various methods, including telephone and email.
Using our in-house system, you will actively schedule operatives and subcontractors, discuss complex repairs, manage demanding customers, and address service failures, all while instilling customer confidence.
About You
Candidates should have:
* Good computer skills, including Microsoft Office
* Strong administration, organisational, and communication skills
* Experience in repair and maintenance planning, with excellent scheduling skills across various trades
* Social housing experience is advantageous
* Previous experience dealing with high volumes of calls
Benefits
* Profit Share and Discretionary Annual Bonus Scheme
* 26 Days Holiday plus Bank Holidays
* Enhanced Pension Plan
* Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio, and more)
* Life Assurance & Accident Cover
* Share Save
* Enhanced Maternity & Paternity Pay
* Work Perks Discounts & Vouchers
* Buy & Sell Holiday Schemes
* Flexible Working & Bank Holidays
* Cycle to Work
* Volunteering (2 days paid)
* Learning & Development Opportunities
* Extensive Wellbeing Support, including EAP
* Loyalty & Values Awards
* Funded Professional Subscription
About Us
Morgan Sindall Property Services provides integrated asset management for housing associations and local authorities, focusing on improving residents' living conditions and community legacy. Our services include responsive repairs, void refurbishments, compliance services, and planned maintenance.
With over 1000 employees, we foster a culture that values people, encourages innovation, and prioritizes customer satisfaction. Build your career with a leading property services company that values diversity and talent.
We are proud to support the resettlement of armed forces personnel.
Please refer to the full job description upon completing your application. We review applications continuously and may close the advert early if suitable candidates are found.
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