Are you experienced in customer service within a regulated environment? We’re looking for an Aftersales Agent to handle high-volume motor finance complaints with professionalism and empathy. If you thrive under pressure and excel at communication, this is your opportunity!
About the Role:
You’ll respond to complaints via phone, email, and written correspondence, investigate issues thoroughly, and provide tailored resolutions. You’ll liaise with internal teams and third parties, follow regulatory guidelines, and maintain accurate records—all supported by comprehensive training.
Required Skills:
* Excellent verbal and written communication
* Customer service experience in regulated markets (e.g., financial services)
* Strong telephony skills for high-volume calls
* Attention to detail and investigative ability
* Ability to handle pressure and diffuse tense situations
* Proficiency in MS Office and CRM systems
* Knowledge of FCA, DISP, CRA guidelines (preferred)
Nice to Have Skills:
* Complaints handling experience in motor finance or dealerships
* Experience with escalation and process improvements
Preferred Education & Experience:
* GCSE English (grade C or above) or equivalent
* Prior complaints handling or customer service in regulated industries
* Ability to manage multiple cases efficiently
Other Requirements:
* Willingness to undergo extensive classroom training
* Flexible to meet operational needs
* Based in Warrington; no travel required
Ready to make an impact? Apply now and start a rewarding career in customer dispute resolution!