General Information
Press space or enter keys to toggle section visibility
City Dundee State/Province Dundee Country United Kingdom Department DELIVERY_ACCOUNT_OPERATIONS Date Tuesday, August 19, 2025 Working time Full-time Ref# 20036283 Job Level Individual Contributor Job Type Experienced Job Field DELIVERY_ACCOUNT_OPERATIONS Seniority Level Associate
Description & Requirements
Press space or enter keys to toggle section visibility
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at .
About the Role:
You’ll support hardware and software used across the customer’s environment, providing proactive device monitoring, incident resolution, firmware configuration, and workflow support, while serving as the client’s advocate.
Key Responsibilities:
1. Manage equipment fleet, monitor performance, and coordinate service response
2. Provide on-site helpdesk support and act as point-of-contact for escalations
3. Administer workflow scanning configurations, firmware updates, and device deployment
4. Monitor consumables, parts inventory, and order fulfillment
5. Coordinate device installations, moves, and decommissions
6. Maintain service reporting tools and generate regular client-facing reports
7. Integrate and operate within client ticketing/helpdesk systems
8. Collaborate with service teams and escalate major incidents as needed
What You Need to Succeed:
9. Prior experience managing a print or equipment fleet environment
10. Familiarity with printers, MFDs, and Local Area Networks (LANs)
11. A+ certification or relevant technical training preferred
12. Experience with software/server administration and configuration
13. Proficient in Microsoft Office, basic networking, and device troubleshooting
14. Strong organizational skills, customer service mindset, and communication abilities
How We Set You Up for Success:
15. Full onboarding and technical training
16. Access to support tools and advanced remote monitoring systems
17. Career development with regular reviews and improvement plans
18. Adherence to client compliance and training programs (e.g., HIPAA, security)
What We Offer
19. Competitive compensation with overtime potential
20. Comprehensive benefits from day one (medical, dental, vision, life insurance)
21. 401(k) with company match
22. Paid time off, holidays, and personal days
23. A culture that prioritizes flexibility, safety, and work-life balance