Warehouse Manager | Fashion E-Commerce | Liverpool | c.£40k
This fast-growing fashion brand is looking for a hands‑on Warehouse Manager to lead its Warehouse and Customer Service functions. The role requires an experienced operator who can scale systems, lead a team, and drive efficiency while keeping the customer experience front and centre.
About the Role
The Warehouse Manager will oversee day‑to‑day warehouse operations, implement a new WMS, maintain inventory, drive logistics improvements, manage courier relationships, and lead a small warehouse team. They will also manage customer service handling daily queries, improve response processes, handle escalated complaints, and use feedback to support business‑wide improvements.
Key Responsibilities
* Oversee day‑to‑day warehouse ops: deliveries, fulfilment, returns.
* Streamline picking and packing processes for speed and accuracy.
* Lead the implementation of a new Warehouse Management System (WMS).
* Maintain accurate inventory through regular checks and cycle counts.
* Drive improvements across logistics, storage and dispatch.
* Manage courier relationships and ensure on‑time delivery.
* Manage a small warehouse team with plans to grow.
* Lead hiring, training and performance management.
* Build a motivated and accountable team culture.
* Oversee Customer Service handling daily queries via email/social.
* Improve response processes and customer journey.
* Handle escalated complaints or returns when needed.
* Use feedback to support business‑wide improvements.
What You’ll Bring
* Proven experience in operations, logistics or warehouse management with experience in e‑commerce, fashion or retail.
* Experience implementing/managing WMS systems.
* Strong stock control and fulfilment knowledge.
* Confident team leader with excellent communication skills.
* Detail‑oriented, highly organised and solutions‑driven.
* Comfortable in a fast‑paced, growing environment.
What’s on Offer
* Competitive salary and benefits.
* Real responsibility in a growing e‑commerce brand.
* Freedom to bring ideas and improve operations.
* Product discounts for staff, family and friends.
* Supportive, fast‑moving team culture.
Additional Details
Seniority level: Mid‑Senior level. Employment type: Full‑time. Job function: Supply Chain. Industries: Retail Apparel and Fashion. Location: Liverpool, United Kingdom.
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