4 days ago Be among the first 25 applicants
Direct message the job poster from JD.COM
JD Logistics, a subsidiary of JD.com, is a leading technology-driven supply chain and logistics service provider. We deliver integrated solutions across warehousing, transportation, and last-mile delivery to empower businesses with speed, reliability, and efficiency. At JD Logistics, we believe our people are the driving force behind our innovation and operational excellence.
Position Summary:
We are seeking a strategic and data-driven Workforce Manager to oversee workforce planning and labor optimization across our logistics operations, based in our Luton location. This role will be instrumental in ensuring staffing levels align with operational demand while maintaining high service levels, cost efficiency, and employee satisfaction.
Key Responsibilities:
* Workforce Planning & Forecasting
Analyze historical data and operational trends to forecast short- and long-term labor needs.
Collaborate with operations and HR teams to develop shift schedules, headcount plans, and hiring targets.
* Scheduling & Optimization
Create and manage efficient employee rosters across multiple sites or warehouses.
Monitor real-time attendance and workforce utilization, adjusting resources as needed to meet service-level agreements (SLAs).
* Performance Management
Track key workforce metrics such as productivity, absenteeism, and turnover rates.
Recommend and implement strategies to enhance workforce performance and reduce overtime or idle time.
* Cross-Functional Collaboration
Partner with operations, recruitment, training, and finance teams to align labor resources with business objectives.
Support onboarding and cross-training initiatives to improve workforce flexibility.
* Systems & Tools
Utilize workforce management systems (WMS/WFM software) and data analytics tools to streamline scheduling and reporting.
Lead or support automation and digital transformation initiatives related to workforce operations.
Requirements:
* Bachelor’s degree in Business, Logistics, Human Resources, or related field.
* 3+ years of experience in workforce management, preferably in logistics, warehousing, or manufacturing environments.
* Strong analytical and forecasting skills; proficiency in Excel and data visualization tools (e.g., Power BI, Tableau).
* Familiarity with workforce planning software (e.g., Kronos, Reflexis, Workday, Blue Yonder).
* Excellent communication, organizational, and problem-solving abilities.
* Ability to thrive in a fast-paced, high-volume, and dynamic environment.
Preferred Qualifications:
* Experience in an e-commerce or high-growth logistics environment.
* Knowledge of labor laws and compliance practices related to shift scheduling and employee contracts.
* Lean or Six Sigma certification is a plus.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Distribution, Supply Chain, and Human Resources
* Industries
Transportation, Logistics, Supply Chain and Storage, Warehousing and Storage, and Truck Transportation
Referrals increase your chances of interviewing at JD.COM by 2x
Get notified about new Workforce Manager jobs in London Area, United Kingdom.
Weybridge, England, United Kingdom 1 week ago
Weybridge, England, United Kingdom 1 week ago
London, England, United Kingdom 5 days ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 6 days ago
London, England, United Kingdom 6 days ago
Senior/Lead Workforce Manager - Customer Operations
London, England, United Kingdom 1 month ago
Analyst - Operations (Workforce Management)
London, England, United Kingdom 4 days ago
Greater London, England, United Kingdom 2 weeks ago
Weybridge, England, United Kingdom 6 days ago
London, England, United Kingdom 3 weeks ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 3 days ago
City Of London, England, United Kingdom 1 week ago
London, England, United Kingdom 5 days ago
Manager - FS People Consulting (Organisation Design) - London
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 day ago
Senior Data and Business Analyst - Workforce Data (Ref: 5174)
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 2 weeks ago
Human Capital Management, Business Partner - Global Banking & Markets, Analyst/Associate, London
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 week ago
Harrow, England, United Kingdom 5 hours ago
Deputy Manager in E1 - Residential Children's Home
London, England, United Kingdom 2 weeks ago
Deputy Manager - E1 - Residential Children's Home
London, England, United Kingdom 1 month ago
London, England, United Kingdom 2 weeks ago
Ealing, England, United Kingdom 3 days ago
Deputy Manager - Residential Children's Home E1
London, England, United Kingdom 4 days ago
Graduate Business Modelling Analyst - London - Up to £40,000 + amazing bonus/benefits package
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr