Who we are:
From the depths of the ocean to the pinnacles of the world’s tallest buildings, Prysmian drives new forms of energy and information to each and every corner of the earth. We offer the widest range of services and know-how in the industry. Each year, our Company manufactures thousands of KMs of underground and submarine cables and systems for power transmission and distribution, as well as medium and low voltage cables for the construction and infrastructure sectors. We also produce a comprehensive range of optical fibres, copper cables and connectivity systems for voice, video, and data transmission for the telecommunications sector. Become part of a global network of 30,000 colleagues spanning 50 countries, all committed to connecting the planet's pathways!
The role:
1. To ensure timely action with users to deal with technical problems or anomalies (HW, SW and connections)
2. Diagnosis of the breakdown/anomaly and immediate provision of the most appropriate solution
3. To ensure provision of the most appropriate solutions for recurrent breakdowns/anomalies/replacement
4. To ensure the management of telecommunications needs, providing support for the procurement process.
5. To ensure the installation of the workstation and the proper working of the system First Level Helpdesk and support on local applications
6. To ensure Telecommunications solutions (Lan, Wan, telephones, videoconferencing…) meet requirements.
7. Provide How-to support in user tools.
8. Analyse, define, and document requirements by liaising with a range of people including users and managers, drawing together information needs across the organization.
9. Assist in the management of projects which are likely to bring about improved efficiency and functionality of business processes.
10. Provide Net programming support in line with instructions received from Business Analyst or department head.
11. Implementation, acceptance testing and user training plans to ensure the quality of the product as well as its smooth execution.
12. To define and design IT processes for improving business efficiency.
13. To support all local Web Based applications and developments.
14. Provide Support for SQL and Access databases used on the site.
15. To fulfill the requirements of the Infrastructure Helpdesk providing user support as needed for matters relating to PC’s, certified software and infrastructure severs as instructed by the Systems Administrator or departmental head
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