We are recruiting for an experienced Technical Customer Service Advisor to join our rural, Leominster client within their technical team on a full-time, 12-month contract basis. The main purpose of this role is to provide advice to the external and internal customers of our large, well-established client. The successful candidate will be competent in customer services and administration ideally with prior experience within a technical role. What you can expect: * Salary £28,047 – £30,075 per annum * 25 days annual leave plus bank holidays * Hybrid working option on completion of a 6month probationary period * 12 months fixed term * Progression opportunities * 39 hour working week, Monday to Friday (4pm finish on a Friday) * A structured training plan What you will be doing: * Responding to all requests relating to technical advice via phone, email, and online enquiries * Utilising internal software systems to produce calculations to show compliance within current industry standards * Ensuring best practice advice is given at all times, in line with industry and company guidelines * Acting responsibly, and in the interests of the company, deferring queries via line managers, where uncertainty may exist * Setting and adherence to customer service goals, taking into account the Team KPIs * Learn about the company’s products and services to develop own tech...