Claims case manager (group income protection & group critical illness)

Claims Case Manager (Group Income Protection & Group Critical Illness)

Working hours: This role is available on a part‑time, job‑share or full‑time basis.

Salary: From £45,000 per annum (depending on experience) plus an excellent benefits package.

Location: Flexible, UK.

Closing date for applications: 25th June 2026.

As a result of the exciting growth within Zurich Corporate Risk, we are looking for an experienced Income Protection and Critical Illness Claims Case Manager to join us on a permanent basis. Customer service is so important to us that if you share our passion for putting customers first, we would love to hear from you.

Many of our employees work flexibly in a variety of different ways, including part‑time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full‑time. Please talk to us at interview about the flexibility you may need.

What will you be doing?

As the Claims Case Manager, you will provide expert claims assessment and management to our portfolio of Group Income Protection and Group Critical Illness claims. You will build trust‑based relationships with a portfolio of customers and be required to manage your own caseload of claims. You will assess new claim notifications and conduct proactive reviews of claims in payment, liaising with our Rehabilitation Team where needed. You will provide robust and sensitive technical claims management, including information gathering over the telephone with all parties as well as requesting and assessing claims evidence, to ultimately enable decision making and reviews. Some cases will require you to communicate effectively and sensitively with vulnerable customers, which may also necessitate some difficult conversations.

What are we looking for?

• Claims management experience (Group IP and CI)
• CII Claims qualifications (but this isn’t essential)
• A passion for customers and driving through continuous improvement
• Ability to cope with varying workloads, pressures, and priorities
• Excellent verbal and written communication skills with the ability to quickly establish professional and effective working relationships with your customers
• Ability to communicate effectively and sensitively with vulnerable customers, which may also necessitate some difficult conversations
• Excellent judgement and decision‑making skills
• Personal contribution to a positive and supportive team culture
• Excellent attention to detail, with strong focus on quality and root cause analysis

What will you get in return?

• 12% defined non‑contributory pension scheme
• Annual company bonus
• Private medical insurance and access to virtual GP appointments
• Option to buy up to an additional 20 days or sell some of your holiday
• Three days paid volunteering
• Up to 16 weeks full pay for maternity, paternity and adoption leave
• Discounted gym membership and free flu jab
• Access to a wealth of support from our wellbeing partners
• Real flexibility to tailor your benefits throughout the year

We’re committed to treating all applicants fairly and with respect, irrespective of their actual or assumed background, sexual orientation, disability or any other protected characteristic.

As an inclusive employer we also want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You’ll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.

So, make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.