Lincat - Customer Resolution Coordinator
Lincat is a thriving manufacturing business; one of the world's leading names in commercial catering equipment with over 50 years experience of delivering world class innovation and product quality to its extensive customer base. Our company manufactures 50,000 products each year and exports to 80+ countries. We have great products, great people and great customers.
We have an exciting opportunity for a Customer Resolutions Coordinator to join our Internal Service team. You will be responsible for managing our service providers warranty service on a day-to-day basis. Ensuring our service provider is operating to their specific KPIs, and complaints handling and resolution of day-to-day issues are managed, resolved, collated and escalated accordingly. To be the key point of contact for day-to-day service issues for both our internal sales teams and our external warranty service provider.
This is a full-time role, working 37.5 hours per week, Monday to Friday, from 8:30am to 4:30pm.
Key Areas of Responsibility
1. Assist Lincat Head of Service and Lincat Head of Customer Excellence with existing service provider performance.
2. Act as key point of contact for service level provider for any day to day issues