Social network you want to login/join with:
Customer Success Manager - Ireland, Burnfoot
col-narrow-left
Client:
Vertiv
Location:
Burnfoot, Ireland
Job Category:
Other
-
EU work permit required:
Yes
col-narrow-right
Job Reference:
3235891d6af0
Job Views:
3
Posted:
01.07.2025
Expiry Date:
15.08.2025
col-wide
Job Description:
SUMMARY:
Manage assigned accounts with Key Deliverables addressed within each Account Implementation Plan. Act as the Single Point of Contact on behalf of Vertiv Services. Functions as Customer advocate and interface between alldepartments.
DUTIES & RESPONSIBILITIES:
* Manage a select list of “Essential” or “Preferred” customer accounts.
* Develop and maintain Account Plans to achieve both long and short-term objectives within assigned accounts.
* Present value-oriented, Quarterly Business Reviews with assigned customer accounts.
* Make periodic visits to assigned accounts to grow customer relationship and monitor service performance.
* Partner with Sales to assist in renewal capture and time and material opportunities.
* Develop and grow relationships with sales, service, sourcing, logistics and other key internal partners essential to the support of your assigned accounts.
* Follow the resolution for all emergency service calls for assigned accounts. Ensure closure takes place and relevant RCAs are reviewed and submitted.
* Follow up on MRSI surveys for assigned accounts.
* Manage account KPI’s to ensure both customer and department performance metrics are met.
* Ensure PM and FCN completion on all assigned accounts. Oversee the PM plan implementation.
* Manage complex billing for clients utilizing special billing processes.
* Support fellow CSMs in country & take the lead in “all things Switchgear” in relation to the assigned clients.
* Cross country support where switchgear contracts and Billing are present.
* Manage and resolve client complaints and concerns.
* Manage client lifecycle management opportunities with sales.
* Other duties as required.
KNOWLEDGE, SKILLS & ABILITIES:
* 3+ years experience of client-facing activities.
* Analytical skills required.
* Excellent problem-solving ability and critical conversation skill set.
* Strong organizational skills, detail oriented, and the ability to effectively manage multiple tasks and priorities simultaneously.
* Ability to work in a matrix management environment.
* The ability and willingness to communicate at all levels within an organization.
* A high degree of creative ability and independent judgment.
* The ability to think and act strategically, utilizing account plans to set specific account objectives.
* Service industry experience.
* Knowledge of UPS/Power/HVAC/Switchgear Products is a plus.
* Understanding of critical space environments, service products, and clients is a plus.
* PC Skills: Proficient with Microsoft Word, Excel, PowerPoint, and Outlook.
#J-18808-Ljbffr