Join LKQ UK & Ireland as a Customer Service Supervisor and lead a dynamic team committed to delivering first-class support. You’ll play a vital role in coaching staff, improving processes, and ensuring our customers receive outstanding service every time. If you're a natural leader with a passion for people and performance, this is your chance to make a real impact.
What we offer
* Competitive Salary– We regularly review our salaries to keep your earnings competitive.
* Enhanced Annual Leave (Including Bank Holidays)– Enjoy a great work-life balance with plenty of time off to recharge.
* Exciting Career Growth– Unlock personal development and career opportunities across the UK & Europe.
* Life Assurance for Peace of Mind– Providing financial security for you and your loved ones.
* 24/7 Employee Assistance Programme– Confidential support for you and your family, whenever you need it.
* Exclusive Gym Discounts– Stay fit and healthy with reduced memberships at top health clubs.
* Comprehensive Healthcare Perks– Access an online GP, a hospital plan, and other wellness benefits.
* Cycle to Work Scheme– Save money while staying active with tax-free bike purchases.
* Retail & Staff Discounts– Enjoy exclusive savings on popular brands and products.
Key Responsibilities
* Responsible for retail operations, resources, and customer service within the branch. This includes line management responsibility for the Weekend Retail Assistant leading, coaching, and developing a multi skilled team within the branch.
* Holding regular colleague reviews to strengthen colleague engagement and support development educating, reviewing, and briefing on the importance of a safety first culture.
* Delivering a structured daily briefing to ensure all colleagues are working to deliver a balanced performance across key business metrics and KPI measures in line with business goals and objectives.
* Ensuring all areas of the retail counter always conform to health and safety legislation.
* Ensuring the branch is fully compliant in line with the branch standards to maintain a balanced performance and achieve operational excellence.
* Ensuring the branch is operationally efficient to deliver safety first culture at all times ensuring all retail colleagues complete the relevant E learning modules.
* Leading a retail team with a customer first attitude, prompting a customer focused mindset within the branch ensuring that customer service is at the heart of everything.
* Adhering to the returns, credits, and warranty processes, therefore, enhancing customer experience and creating frictionless processes.
* Maintaining shelf availability through accurate completion of stock movement processes
* Delivering a customer first service through efficient pick to manifest times and achieving all service level agreements SLAs
* Working collaboratively with the operations and sales teams to ensure they are maximizing customer opportunity.
* Minimising customer effort creating frictionless processes by ensuring a robust Click Collect process is placed and adhered to.
* Ensuring the branch is set up for growth through best in class retail stores to outstanding stock management and exceptional SLAs
* Ensuring the retail operations are compliant with the financial audit.
Skills and Experience
* Great communication skills demonstrate the ability to develop customer relationships and drive customer connectivity.
* High levels of focus, energy, and drive.
* Always delivering best in class service to establish customer experience excellence.
* Flexibility of day to day tasks to best support the branch with strategic thinking.
Why Work for LKQ
* People First:We value our employees just as much as our customers.
* Work-Life Balance:Flexible working options to support your lifestyle.
* Career Growth:Genuine opportunities for progression in a thriving industry.
* Passion for Excellence:Join a team dedicated to being the best at what we do.
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