Security officer

RELIEF Retail Security Officer.

Camberley, Basingstoke, Bracknell, Slough areas.

£14.67 per hour. Paid breaks. Minimum One Year Security Experience. Retail experience is essential.

Must have full UK driving licence and own vehicle for travel across ~30 miles radius each way.

Various shift times (Monday – Saturday 08:00-22:00, Sunday 10:00-17:00). Must be flexible and able to work any day/time.

Minimum 8‑hour contract (permanent weekly shift Saturday 13:00-22:00 in Camberley).

Job Overview

You are required to provide safety and security to our customer's property, people and/or assets in line with the published Assignment Instructions, delivering results that meet and/or exceed the Key Performance Indicators. Provide exceptional customer service to both staff and visitors alike, as well as undertake additional training to ensure continuous self‑development, all whilst upholding both Mitie and our client's reputation. As this is a relief role covering sickness and holiday absences, you must be flexible in terms of what days you work and be able to pick up shifts at short notice.

Main Duties

• Use ASCONE to maintain the security of the site
• Conduct regular patrols of the site
• Deliver customer service to both staff and visitors
• Support the staff with any reasonable request
• Ensure the relevant reports are completed in order for accurate information to be recorded

Training

Fully and satisfactorily complete all required competency training, and undertake additional training as directed by the Operations Manager. Renew your licence 16 weeks before expiry.

Security and Health & Safety

• Look out for and immediately report any Health & Safety hazards or potential hazards on site
• Stay alert to threats or changes within the work environment, taking appropriate action to reduce the chance of disruption, loss or damage, using common sense and initiative
• Act proactively and reactively when delivering customer service to diffuse situations and avoid escalation
• Maintain professional conduct in the face of difficult situations and challenging customers
• Complete an accurate and detailed entry of any incidents on the system provided on site
• Call emergency services and Control Room to report all serious incidents

What We Are Looking For

• Valid Door Supervisor SIA Licence
• Excellent customer service skills
• Ability to make instant, positive connections with store teams
• Self‑starter, can act without direction
• Report writing skills essential
• Excellent communication skills
• Ability to work well under pressure

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition and need reasonable adjustments during the recruitment process, please let us know.