Local Assist are looking for experienced enthusiastic, empathetic people to join our expanding team for an essential office based role with an immediate start. We are looking for the right candidate to take on late shifts Monday to Friday from 12pm until 9pm.
Who are Local Assist?
Local Assist provide a claims validation and management service to include contractor deployment within domestic properties nationwide for multiple clients in the insurance industry. We also supply a variety of out of hours coverage and services for our clients.
We are looking to recruit an individual with a great attitude, along with a good knowledge of insurance claims handling.
The position would suit someone with a confident telephone manner, good IT skills and with experience of working in a fast-paced office environment. Empathy and good customer service skills are essential as the customer journey is predominant. Thanks to our ongoing training, your knowledge of our services, systems, regulatory and business processes will be second-to-none. As a claims handler, we look for the following attributes:
· A great listener, who can understand what our Customers need
· Eager to learn all about our services and processes
· Dedicated to providing excellent customer service
· Detail-focused, so you can follow our processes correctly
· Able to use a computer, so you can get to grips with our software and systems
The role will include taking new claims, policy cover review, acceptance, or repudiation of a claim right through to the deployment of approved panel contractor to rectify the insured works. We also specialize in providing a vital Out of hours service for our clients and customers.
This will include booking of appointments with the contractor and customer and keeping an open line of communication with all parties until the job has been completed.
The role will also require the candidate to manage a claim through its entire lifecycle
Responsibilities include:
Call Handling – inbound and outbound
Recording and triaging new claims
Policy cover decisions
Establish and maintain relationships with customer/ clients and engineers
Deployment of contractors
Daily management of on-going jobs
Maintaining accurate and concise claim files on our inhouse systems
Collate updates and proactively manage jobs (in line with SLA/KPI's)
Updating both the internal and clients CRM system
To maintain a calm and positive demeanor while speaking to customer's experiencing a potentially distressing situation and management of client/ customer expectations.
Experience/Skills:
* Experience in a claims handling role is beneficial but not essential
* A confident telephone manner and positive attitude
* A willingness to work in a high paced fast-moving environment
We are an equal opportunities employer, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
What happens Next?
If your CV is shortlisted then you can expect a call from us to discuss your application further. If you are offered an interview and are successful you would be joining us for induction training at a date agreed upon successful interview.
Job Types: Full-time, Permanent
Salary: From £24,500 per year
Benefits:
* Company events
* Cycle to work scheme
* Flexitime
* Free parking
Schedule:
* Day shift
* Flexitime
* Monday to Friday
* Weekend availability
Supplemental pay types:
* Loyalty bonus
Work Location: In person
Qualifications
* Strong customer service skills
* Previous experience in handling claims or disputes
* Proficiency in using office software and IT systems
* Excellent communication and problem-solving abilities
* Attention to detail and accuracy in processing claims
* Ability to work efficiently in a fast-paced environment
Job Type: Full-time
Pay: From £24,500.00 per year
Benefits:
* Company events
* Company pension
* Cycle to work scheme
* Flexitime
* Health & wellbeing programme
* On-site parking
Experience:
* Customer service: 1 year (preferred)
Work Location: In person