This role sits within our Security business division, which provides physical security guarding, access control, alarm systems, and perimeter property protection, CCTV, mobile surveillance, and ANPR Technology services to a wide range of prestigious clients.
As a Retail Area Support Officer, you'll play a key role in maintaining a safe and secure environment for customers, staff, and stock across multiple retail locations. You'll act as a visible deterrent to criminal activity, deliver excellent customer service, and respond effectively to incidents. This is a mobile role requiring flexibility to cover different sites, shifts, and operational needs.
Key Responsibilities:
* Maintain a strong and visible security presence to deter theft, anti-social behaviour, and other risks.
* Conduct regular patrols across store premises, ensuring safety and vigilance at all times.
* Monitor CCTV and other security systems to identify and respond to suspicious activity.
* Carry out searches in line with company policy and legal guidelines.
* Respond promptly to alarms and incidents, escalating where necessary to management or emergency services.
* Complete accurate and timely incident and observation reports.
* Collaborate with store teams to address security concerns and support loss prevention.
* Provide a professional, approachable presence for customers, staff, and visitors.
* Assist with directions, queries, and general support as needed.
* Calmly and effectively de-escalate confrontational situations.
* Adhere to all site-specific procedures, company policies, and legal requirements.
* Support the wider security team and undertake additional duties as directed by the Site Supervisor or Security Manager.
Requirements:
* Right to work in the UK.
* Valid SIA Licence - Door Supervisor (DS) or Security Guarding.
* Strong observational skills and attention to detail.
* Proven ability to manage challenging situations professionally.
* Excellent communication skills - both verbal and written.
* A proactive, reliable, and professional approach to safety and service.
* Flexibility to work across multiple locations, including travel between sites.
* Willingness to work varied shifts, including evenings, weekends, and bank holidays.
OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services to the public and private sectors, and our mission is to make people and places the best they can be.
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