Social network you want to login/join with:
Client Success Manager, south west london
col-narrow-left
Client:
Aegistech
Location:
south west london, United Kingdom
Job Category:
Other
-
EU work permit required:
Yes
col-narrow-right
Job Views:
5
Posted:
10.06.2025
Expiry Date:
25.07.2025
col-wide
Job Description:
Our client, a global Fintech company based in New York City & London, is seeking a full-time and remote Client Success Manager to join their team in the UK and be an active contributor in building a trading platform. Candidates must be able to work for any company without a visa transfer. No agencies!
Our client is seeking a Client Success Manager who will serve as the lead technical contact for customers, providing professional and courteous technical support of foreign exchange trading software in a fast-paced environment.
Responsibilities:
* Liaise with customers as the primary technical point of contact for trading software functionality and venue connectivity.
* Translate customer requests into project requirements, product enhancement specifications, and release documentation.
* Communicate project statuses and prioritizations both inside and outside the company with
* Manage software releases, including documenting release notes, managing product configurations, performing final smoke testing, and liaising with customers.
* Interface with software development and QA on new feature development and bug fixing.
* Coordinate with tier-1 support and provide tier-2 support, resolving operational issues or escalating when necessary.
* Participate in follow-the-sun support model, communicating issues clearly in ticketing systems, and providing well-organized issue handoffs at end-of-day.
Requirements:
* The ideal candidate will be well-organized, possess excellent interpersonal and communication skills, and will additionally possess technical or business experience with about 3-5 years' experience in: Electronic trading.
* FIX protocol
* CentOS / REHL (or other *nix)
* Scripting/coding experience in languages such as Bash or Python
* Extreme comfort with log investigation and configuration file management
#J-18808-Ljbffr