Do you need to challenge yourself within a team where you would be supported? Do you find that you enjoy finding a solution to a complex problem? Maybe you are a care coordinator who wants a challenge but not thrown in the deep end? You would be working with the Registered Care Manager and the Director (with a strong support from the whole team).
Home Instead Stoke Newington, Leyton & Wanstead Bromley have an exciting opportunity for a Deputy Care Manager to join their 'outstanding' and award-winning team.
The Assistant Care Manager will be accountable for the management of day to day running of Home Instead operations, ensuring compliance with all governing body requirements and legislation relevant to the service.
The Assistant Care Manager will play a vital role in ensuring the well-being and safety of clients while promoting a compassionate and nurturing environment.
Description
Work closely with the Director and Registered Care Manager to coordinate the development of a high quality private domiciliary care service for older people in the local area.
• The deputy care manager MUST be able to work alone when the Registered Care manager is out of the office
The successful candidate will show a high level of commitment and flexibility and be able to work autonomously but equally work well within a team and MUST be a team player. The company is a small team (with all hands on desk)
Job duties:
* To meet with the director on a regular basis (daily team catchup and provide update/reports as required).
* Training new care professional recruited (you will be trained on Train the Trainer courses accordingly)
* To assist with monitoring the performance of all care professionals and to assist in initiating appropriate action should standards fall below an acceptable level.
* Ensure care professionals receive on going advice and support to maintain the progressive development of the team
* Escalate client and care professionals’ complaints to the director accordingly.
* To ensure that all Care staff are being monitored on a monthly basis regarding utilisation, availability, training, supervision etc.
* Work with the scheduler and ensure all client visits are scheduled correctly and also help out with last minute adhoc schedule changes
* To assist the director to ensure clients and care professionals issues are tracked and forwarded to the director to action accordingly.
* Overseeing clients and care professional schedule/rotas completed by the scheduler.
* Manage the process of client acquisition form initial contact to conversion adhering to company policy.
* Responding to client enquiries and completing client care consultation (including risk assessment when required.
* Carry out care planning and conduct risk assessments ensuring compliance to relevant legal and regulatory requirements
* Carry out client reviews, quality assurance visits, end of service reviews and action accordingly.
* Conduct client and Care Professional introductions.
* Update and audit client care plans and assist with digital care planning (using Birdie)
* Ensuring that clients’ care plan and care worker files are complete
* Good working knowledge of IT Systems with experience of Microsoft Office or Google Suite, working with databases and virtual communication platforms with the ability to learn and adopt new technologies where appropriate.
* Due to the need to support the On-Call function, which may require the support of team members out in the field in emergency situations, and the requirement to travel throughout the community to conduct new client assessments, you should have a driving licence and access to a vehicle
Qualification / Essential Criteria
* Level 3 NVQ in Health and Social Care, equivalent or working towards Level 5 NVQ.
* Minimum of 3 years’ experience in the care sector delivering a wide range of personal care services.
* Extensive care experience with a proven track record in providing consistent excellent customer service.
* Proven experience in training and managing a team to provide high quality domiciliary care services.
* Knowledge and understanding of regulations specific to Health and Social Care.
* Good communication skills with the ability to build rapport quickly.
* Ability to work well and accurately under pressure.
* Be responsive, agile and remain calm whilst dealing with multiple priorities.
* Be flexible to meet demands of the business including participating in on-call rota.
* Good working knowledge of IT systems with experience of Microsoft Office and virtual communication platforms with the aptitude to learn and adopt new technologies and software where appropriate.
* Strong problem-solving skills and ability to think outside the box.
* Be organised and flexible to meet the needs of the business.
* Due to the need to support the On-Call function, which may require the support of team members out in the field in emergency situations and the requirement to travel throughout the community to conduct new client assessments (quality assurance reviews), you should have a driving licence and access to a vehicle.