We are looking for a Product Support Engineer to provide exceptional technical support and guidance to customers in the retail industry. Client Details Our client is a well-established Global Leader within the Manufacturing industry. They are known for their innovative approach to customer service and their commitment to providing high-quality products and solutions. Description Provide technical support to customers via phone & Email, ensuring timely and effective resolution of issues. Assist with troubleshooting product-related challenges and recommend appropriate solutions. Collaborate with internal teams to escalate and resolve complex technical queries. Maintain accurate records of customer interactions and technical issues. Support the Regional Sales team with technical information for their customers Stay updated on product developments and industry trends to offer informed support. Contribute to improving customer service processes and technical documentation. Profile A successful Product Support Engineer should have: Minimum of 2 years experience in a product support role. Proficient technical knowledge or tech savvy with an interest in new technology Strong problem solving skills with the ability to diagnose, troubleshoot and identify solutions to resolve issues. Ability to multitask. Experience within Engineering or technical motor products highly advantageous.Job Offer Personal Development fund Hybrid ...