Overview
We are looking for Call Handlers to work 12 hour shifts flexibly from Monday to Sunday. This will be a mixture of day and night shifts.
Be among the first 25 applicants.
All training and mentoring will be provided; no clinical experience is required. Some call-centre experience would be an advantage, but it is not essential.
Responsibilities
* Answer 999 calls that come into the Emergency Operating Centre in a timely manner.
* Utilise the clinical triage software system to determine appropriate actions for callers.
* Remain polite, courteous and respectful at all times when talking to patients, callers and peers, in line with the Trusts values and behaviours.
* Work with the team to deliver a safe and effective level of care through the triage process.
Qualifications and Skills
* Essential: 4 GCSEs at grade C or above (or an equivalent qualification) including English, or equivalent suitable call centre experience.
* Effective verbal and written communication skills.
* Ability to work on own initiative and prioritise multiple tasks simultaneously.
* Ability to remain calm under pressure and demonstrate empathy and compassion.
* Willingness to learn and be part of a high-performance team.
Personal Attributes
* High standards of personal professionalism.
* Determination to meet targets.
* Ability to judge priorities in emergency situations.
Details
Pay scheme: Agenda for Change
Band: Band 3
Salary: £24,937 to £26,598 per annum (pro rata for part-time)
Contract: Permanent
Working pattern: Full-time, Part-time, Flexible working
Job locations: Norwich EOC, Hospital Lane, Norwich, NR6 5NA
Job Description and Person Specification
For a thorough understanding of the role, consult the attached Job Description and Person Specification. The document provides an in-depth overview of the position.
Please note: if successful, you will undergo pre-employment checks. If full checks cannot be achieved, your offer may be withdrawn.
How to Apply
* Step 1 – Read the advert and the Job Description and Person Specification (attached).
* Step 2 – Complete the Supporting Statement indicating how you meet each criterion in the Person Specification.
* Step 3 – Complete the online application and upload your statement. CVs are not accepted.
Employer Details
* Employer: East of England Ambulance Service
* Address: Norwich EOC, Hospital Lane, Norwich, NR6 5NA
* Website: https://www.eastamb.nhs.uk
Disclosures: This post is subject to the Rehabilitation of Offenders Act 1975 and a DBS disclosure check will be required.
Note on Location and Openings
Job is advertised in Norwich, England, United Kingdom. Salary and job details reflect the posting on the employer site and may be subject to change.
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