As the Supervisor - Inside Sales, you will assist branch management in the formulation of sales strategies and execute, plans and budgets to grow accounts, margin, and recruit new customers. You will provide leadership to assigned staff to meet and optimize established levels of business performance objectives, service, productivity, and quality. You will maintain positive employee morale while servicing customer base in an economical way.
Responsibilities:
1. Provides immediate supervision of inside sales and counter personnel.
2. Coaches and mentors inside and counter staff on order entry, quotations, margin enhancement, problem solving, and communication etiquette.
3. Takes leadership and direction from branch management and communicates to employees.
4. Assists with team workload distribution.
5. Verifies attendance records, provides input on hiring matters, assists with performance appraisals, takes direction on training and development of staff, and assists with disciplinary actions.
6. Analyzes trends and provides input on branch action plans to correct issues, improve service, and optimize productivity.
7. Serves as liaison with suppliers for return authorizations.
8. Directs credit management in extension of credit and collection of accounts receivable le claims and deductions.
9. Provides and organizes product training for team and vendors.
Qualifications:
10. High School Degree or equivalent required; Bachelors’ Degree preferred
11. 5+ years required of inside sales experience
12. Knowledge of business and management principles, including strategic planning, resource allocation, leadership technique, production methods, and coordination of people and resources
13. Knowledge of principles and processes for providing customer service, including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction
14. Administrative and clerical procedures and systems such as word processing, managing files and records and other office procedures and terminology
15. Strong verbal, written, analytical, persuasion and interpersonal skills
16. Excellent communication and computer skills
17. Effective time management
18. Demonstrate teamwork, leadership, and flexibility
19. 2 years preferred of sales supervision and department site P&L
20. 3 years of electrical experience preferred
21. Ability to travel 0% - 25%