A & B healthcare is an ambitious family run business who aspire to be one of the region's leading care providers. We are actively searching for an additional Care Co-ordinator to join our Team.
Hours are 9-5 (Monday to Friday)
Core Duties & Responsibilities as Care Coordinator:
* Primary role is to Roster and Template care calls using an electronic system
* Direct Management of the care team monitoring staff development through supervisions, appraisals and monitoring performance.
* Creating, managing, and monitoring customer care plans, ensuring staff rotas meet service users' needs and aspirations
* Work with Recruitment Team to ensure sufficient current and future staffing levels
* To ensure that the telephones are answered promptly, and people are spoken to in a polite and respectful manner
* To work alongside the Branch Manager ensuring that all quality standards, complaints, and comments are dealt with promptly
* Act as the first point of contact for our clients, their families, and healthcare professionals.
* Participate in the paid on-call rota
What You will Need
* A Full UK Driving Licence is preferred but not essential.
* Some experience working within the health/social care sector.
* Proven experience of scheduling and rota management, as well as being familiar with using relevant home care software, such as people planner.
* Solid understanding of person-centred care and planning.
* Strong organisational skills, with the ability to manage multiple care packages and respond quickly to changing priorities.
* Confident in making decisions with the ability to think on your feet and solve problems while staying calm and professional.
* Clear communication skills, with the ability to adapt your style to suit different audiences, including families, professionals, and external partners.
* Comfortable negotiating and influencing, particularly when managing rotas or balancing client needs.
* A team player with a positive, proactive approach and the ability to build strong working relationships.
Job Types: Full-time, Permanent
Pay: From £24,531.00 per year
Benefits:
* Company pension
Work Location: In person