Bereavement Operations Team Leader
An exciting opportunity has become available to work within Bereavement Services as a Bereavement Operations Team Leader to manage cemetery and crematorium services. The position is full time (37 hours) per week. The role involves overseeing daily operations, leading and developing a team, managing grounds maintenance and ensuring services meet high standards of care, professionalism and legal compliance.
Key duties include resource planning, maintaining equipment and sites, liaising with stakeholders (such as families and funeral directors), handling sensitive situations with empathy, and overseeing legal processes like exhumations.
You will take responsibility for the day-to-day management of burial and cremation services, ensuring they are delivered to the highest standards of professionalism, care, and legal compliance. You will lead, motivate, and develop a frontline team, while maintaining a strong focus on customer service and operational excellence.
What the successful candidate will have:
* Excellent organisational skills
* Experience in managing staff
* A broad knowledge of Health and Safety
* A clean driving licence
* The ability to converse at ease with our internal and external customers
* A flexible approach to work
To find out more about the essential and desirable criteria for the role please view the attached job description specification document.
In return we are able to offer:
* Enhanced annual leave Start with an impressive 34 days of annual leave (including bank holidays) from day one, and watch it grow to 39 days after just five years of service
* Purchase of annual leave –Want more time off? You can purchase up to 10 extra days of annual leave each year, giving you the flexibility to balance work and life just the way you want (Pro-rata for part-time staff)
* Flexible working pattern Enjoy a 37-hour standard full-time work week with the added perks of flexi-time and hybrid/remote working arrangements where possible. Your work-life balance just got a whole lot better
* Salary sacrifice green car scheme Drive green and save green! Lease a brand-new electric or hybrid car through our salary sacrifice scheme. There’s no credit checks, no deposits, just significant savings and exclusive offers on a three-year lease
* White goods salary sacrifice scheme – Upgrade your home with ease. Purchase home and electronic items through our salary sacrifice scheme, spreading the cost of big-ticket purchases like appliances, computers, and tech gadgets directly from your salary
* Enhanced public pension Secure your future with our career average pension, where contributions are built at a rate of 1/49th of your yearly pensionable pay
* Cycle to work scheme – Save up to 25-39% on the retail price of bikes and safety equipment through Income Tax and National Insurance savings. Get fit and save money!
* Employee assistance programme Access a completely free and confidential assistance service to help manage, reduce, and overcome life’s challenges, both at work and in your personal life
* Discounted gym membership – Stay active and healthy with corporate membership prices for Everybody Leisure, including:
o Gym, Swim and Group Fitness at all 16 facilities
o Off-Peak Racket Sports
o Athletics Tracks
o Sauna/Steam/Spa
As an equal opportunities employer, we welcome applicants from all backgrounds and want our workforce to reflect the diversity of our local communities so that we can all work for a brighter future - together.
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