We're looking for a Community Management Executive based in Gerrards Cross—hybrid. This role will be responsible for onboarding new suppliers and customers to the Tradex network and supporting existing suppliers to maximise adoption of Causeway services.
Purpose
Coordinate onboarding and support activities for suppliers and customers, ensuring seamless integration into the Tradex platform and fostering long‑term relationships.
Key Responsibilities
* Onboard new suppliers: initial contact by telephone and email, facilitate registration, and ensure transmission of first electronic invoice.
* Use tools to track and report onboarding progress and status.
* Communicate progress with team members.
* Provide support to existing suppliers on queries related to continued use or adoption of Causeway services.
* Identify upsell opportunities and pass details to relevant teams.
* Play a key role in project teams delivering customer onboarding projects and managed services.
* Deliver highly professional project services following company processes to provide a positive customer experience.
* Work collaboratively on multiple projects.
* Perform other duties as required.
Customer Experience
* Build positive relationships with customers, ensuring confidence and delight at every opportunity.
* Seek regular feedback to continuously improve service delivery.
* Demonstrate passion, drive, and determination to achieve successful outcomes.
* Maintain a warm, friendly style of communication and provide accurate, well‑communicated responses to queries.
* Take pride in delivering a great customer experience, encouraging retention and referrals.
Essential Skills, Experience and Qualifications
* Good knowledge of MS Office applications.
* Strong analytical skills and attention to detail.
* Ability to thrive in a results‑driven environment.
* Excellent communication skills, able to engage at all levels and handle objections.
* Focus on customer service and success.
* Understanding of supply chain processes—ideally e‑procurement, e‑invoicing, and source‑to‑pay—to convey and sell benefits to customers and suppliers.
Desirable
* Experience in supply chain processes, e‑procurement, e‑invoicing, or source‑to‑pay.
* Experience delivering projects with a multi‑functional team.
* Experience working in a call centre and meeting daily volume/output targets.
* Calm and objective with strong listening and customer‑needs understanding.
* Minimum A‑Level qualification or equivalent preferred.
Competencies
* Strong time‑management, planning and organising skills.
* Energetic and self‑motivated team player.
* Highly organised, methodical with an attention to detail.
* Committed to meeting objectives and results‑driven.
* Ability to work individually and autonomously while collaborating with a team.
* Willingness to continuously develop own skills and share knowledge with colleagues.
What You Get from Us
As a leading company, we value wellbeing, work‑life balance, and opportunities to grow. We offer hybrid working and modern offices.
Benefits
* 25 days annual leave + public holidays, increasing with length of service.
* 4% matched pension contribution.
* Income protection and life assurance.
* Access to our award‑winning benefits platform.
* Mental health support through a dedicated EAP available 24/7.
* £100 fitness club allowance.
* Discounts on Dell products.
* Private medical insurance.
* Paid study leave and volunteering days.
* Car scheme.
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