Customer Analyst
£50,000–£55,000 + Share Scheme
Lancashire (Hybrid – 2x Days a Week in Office)
If you enjoy shaping strategy, proving ROI, and building what “good” looks like in CRM and retention, this is the role for you!
The Company
A fast-growing, family-led healthcare retail group with 550+ practices across the UK & Ireland is seeking a Customer Analyst as they invest heavily on providing long-term commercial value to their partners
The Role
Sitting within the CRM function, this role is all about using data to drive smarter customer engagement.
You’ll:
* Analyse campaign performance, retention, and lifecycle activity
* Lead A/B testing and prove commercial impact (ROI focus)
* Support the rollout of a central CRM strategy and best practice
* Work on large-scale reactivation & recall programmes
* Partner with commercial, marketing, tech, and external teams
* Contribute to a new customer data warehouse build
It’s a role with real influence – you won’t just report on campaigns, you’ll shape them.
Your Skills & Experience
* SQL - strong experience
* Campaign analysis, A/B testing, and retention focus
* Ability to tie insight to commercial outcomes
* Experience working with large-scale consumer data
* Strong stakeholder management and communication skills
* Retail, healthcare, or B2C/D2C backgrounds are ideal, not though essential
The Benefits
* £50,000-£55,000
* Share Scheme
How to Apply
Please register your interest by sending your CV to Adam Osborne at Harnham via the Apply link on this page.