Established, successful Company, specialists in Billing and Collection in the Private Medical Sector ( Private Hospitals, Private Consultants / Doctors )
Leading a team of up to 5 Billing & Collection Specialists, the role will suit an experienced Team Leader / Manager / Supervisor, likely to have gained experience within Collections / Debt Recovery / Medical Sector. Your team are responsible for the end to end process of raising client invoices in a timely and accurate manner, handling any client or patient query, and the prompt collection all fees due.
Team Leader Responsibilities include:
Clients…
* Lead regular client meetings to gain feedback on service levels, pinpoint any areas which require improvement and work with the team, track progress and achieve desired outcome
* Work in conjunction with the management and sales team to ensure the seamless onboarding of new clients in addition to fostering healthy relationships with new and existing clients
* Manage and analyse client debt levels, devising projects with the view to reduce targeted aged debt and report any significant problems areas to the senior management team
* Ensure all client invoicing is completed in a timely and accurate fashion to minimise aged debtors and disputes
* Handle any escalated patient or client disputes and resolve quickly and effectively to ensure a continued, high quality service
* ‘Front of House’ for a nu...