Job Title: Customer Service Representative
Location: Liverpool : Mersey Chambers with Hybrid Working
Salary: GBP26,938 : GBP28,609 plus up to GBP2,000 performance:related bonus
Job Type: Permanent, Full Time
Working hours: Hybrid model with a minimum of 3 days in the office (but your welcome to come in more often if you wish) including work:life balance meets flexibility with three rotating shift patterns
* Early Shift: 08:30am : 17:00pm
* Mid Shift: 9:00am : 17:30pm
* Late Shift: 10:00am : 18:30pm
An Exciting Opportunity to Kickstart Your Career in Insurance
Are you ready to join an amazing team where every day brings a new challenge and opportunity to grow? This is more than just a job : its your chance to build a career, develop your skills, and be part of a high:energy, supportive environment that celebrates success. Were looking for a Customer Service Representative to join our thriving inbound contact centre, specializing in insurance : and we want YOU to be part of our journey
What Youll Be Doing:
* Crushing Your Goals and KPIs: Every day, youll have the chance to hit exciting targets and make a real impact on our teams success. As you grow and improve, so will your salary
* Achieving Quality Excellence: Delivering fantastic service will be your superpower. Youll shine in call audits and always strive to meet our high:quality standards.
* Turning Complaints into Opportunities: Every complaint is an opportunity to WOW a customer. Youll turn difficult situations around with your patience, empathy, and problem:solving skills.
* Handling Policy Queries and Changes: Youll be the go:to expert for customers seeking clarity or needing to make changes to their insurance policies.
* Providing VIP Service to Every Customer: Whether helping a regular customer or someone facing a tough time, youll go above and beyond to make their experience amazing.
* Being a Brand Ambassador: Youll proudly represent our brand and values, creating an exceptional experience for everyone you interact with.
What Were looking for:
* Motivation and Drive: Youre passionate about providing exceptional service, tackling challenges head:on, and continuously improving.
* Strong Communication Skills: Youll be on the phone and webchat : and youre great at explaining things clearly and making customers feel heard and valued.
* Empathy and Patience: You can handle tricky situations with grace and always put customers first, especially those who might need a little extra care.
* Goal:Orientated: You love a challenge and take pride in hitting your targets and achieving your personal best.
* Attention to Detail: Accuracy matters : and youve got an eye for it when it comes to managing insurance policies.
Why This Opportunity is So Exciting:
* Career Growth with Pay Increases: Start with us and watch your career take off With full training provided, youll gain valuable skills and experience that will set you up for long:term success. Plus, as your experience grows, so does your pay
* Join an Amazing Team: You wont just be another employee : youll be part of a team thats supportive, friendly, and always pushing each other to be better.
* Endless Development Opportunities: We believe in continuous growth. As you master new skills and build your expertise, theres always a chance to level up.
* A Fun and Dynamic Environment: This isnt your average job. With a positive, high:energy vibe, we make work enjoyable while achieving great things together.
Grow with Acorn:
At Acorn Insurance, were proud of our Liverpool roots : and even prouder of how far weve come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, weve grown into a national leader, now employing 1,700+ people across the UK and reached a milestone GBP750 million in total value of insurance policies written in 2024.
Were growing fast, with n