IT Support Technician - Contract role - £185.00 per day - Dorset Synergize Consulting are now hiring for an IT Support Technician to work at a leading consultancy client on a contract basis. Our client are hiring for a skilled IT Engineer to work fully onsite at a secure location in Dorset. The successful candidate will work within a dynamic Support team and will provide expertise in resolving technical queries and will also provide asset management functions to assist with managing the deployment of hardware. Responsibilities include: - Provide technical support of hardware issues and troubleshooting fixes where required - Update workflow management system at all relevant stages of support - Managing tickets as they arise, and ensuring appropriate updates and call management to maintain Service levels - Stock management including asset management of kit going in/out - Effective Management of disposals that go through the process - Triage and perform hardware repairs of client kit - Locker replenishments where appropriate - Highlight potential issues with service/potential service improvements Experience required: - Previous experience of working in a technical support role, or a break/fix role related to PC's and devices - Experience of migrating Servers and OS on laptops - Hardware knowledge including laptops and desktops - Ability to diagnose, troubleshoot and resolve issues in the most efficient way - Strong customer service skills - Experience in managing and deploying hardware assets - Ability to raise and log tickets where required - Flexibility as to working hours - Due to the nature of the client, it would be an advantage for candidates to hold, or be eligible and willing to undergo, a certain level of security clearance (SC) If you are looking to take the next exciting step in your IT career, please send in your CV for consideration.