JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Contract delivery Manager Midlands – Whitecross School Hereford. Role Summary Working closely with the Regional Manager (PFI/PPP) and other internal key stakeholders to ensure PFI/PPP and other Non-PFI contracts assigned to their role are compliant with the requirements of the FM and Project Agreements and with all statutory regulations. Maximise revenue and profit opportunities through robust SLA management, effective deployment of direct labour, procurement gains and the development of an appropriate lifecycle strategy. Duties & Responsibilities Manage the delivery of FM services to the contracts of Whitecross High School in Hereford taking responsibility for performance, Human Resource Management, health and safety, quality and profitability. Managament of third party soft services, School Catering, Cleaning & Grounds Maintenance. Ensure that the requirements of the Project Agreement and FM Agreement are delivered, in line with SLA’s & Deliverables Develop site specific policies and operational procedures which fit with the company’s value framework and match the requirements of the client. Ensure the contracts comply with relevant client standards, including Building Bulletins and the Services Output Specification. Liaise with Client Representatives (End User & SPV) ensuring positive, constructive relationships based on long term partnership. Manage & process Lifecycle delivery & risk across the buildings including cost management and fund management. Monitor performance and provide formal monthly reports to the client and the Account Director confirming compliance with the requirements of the contract and identifying issues for discussion, future workload, risks and opportunities. Participate and respond to client Audit needs and funder audits. Manage and develop staff ensuring a positive employment culture, effective training strategies and high retention levels. Practice effective risk management, establishing controls, procedures, health and safety systems, audits etc which ensure that services are compliant with legislation and that contingency plans are in place. Ensure that all legislative requirements are met across all facilities. Act as Responsible Person for Legionella and Fire for the contract. Finance Manage contract budgets in a cost-effective manner, ensuring value for money is achieved across the board. Manage existing Paymech system for client delivery on a period to period basis. Report on P&L performance on a monthly and YTD basis, taking full accountability to deliver to budget, minimise aged debt and actively recover WIP in line with agreed timescales. Manage WiP levels and invoicing of completed works timely and to margin/budget expectations. Work flexibly within the wider IFM team undertaking any other duties which contribute to growth and profitability. Planned and Reactive Lifecycle Facilitate and deliver all forecast Lifecycle works through the wider contract teams to a mutually agreed program. Qualifications & Experience It is desirable for the applicant to have a technical background and qualification, the buildings do offer technical challenges and the role will involve specification setting and sourcing of technical components where a knowledge of M&E will be vital in reducing business risk. Support is available through Technical Managers in the region and already on the contract. · Industry relevant qualifications · Prior experience within the PFI/PPP sector · Experience of working within an NHS/Education Environment. · Previous experience of developing operational plans for PFI/PPP contracts. · High level of administration and organisational skills · Computer literate Word, Excel, Outlook, Concept/Vixen · CAFM experience desired · Finance knowledge and experience desired · Full driving Licence · A DBS full Enhanced Certificate is a necessity for these contracts. Location: On-site –West Midlands, GBR If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.