We're recruiting an experienced Housing Management Officer to deliver a comprehensive, customer-focused tenancy and estate management service across a defined housing patch.
This is a frontline housing management role responsible for tenancy sustainment, anti-social behaviour management, estate standards and resident engagement. The successful candidate will take ownership of their patch, building strong landlord-tenant relationships while ensuring compliance with tenancy agreements and Council policy.
This role requires a visible presence on patch, regular estate inspections and close partnership working across internal and external agencies.
The Role
·Deliver a comprehensive tenancy and estate management service to tenants and leaseholders.
·Take ownership of a defined housing patch, understanding resident needs and local priorities.
·Manage anti-social behaviour cases in line with policy, including legal referrals and court attendance where required.
·Liaise with Police, Safer Communities, Wardens and partner agencies to resolve ASB issues.
·Serve legal notices (including NOSPs) and manage Introductory Tenancies.
·Identify and respond to safeguarding concerns, referring to MASH or Adult Safeguarding teams where appropriate.
·Conduct regular estate inspections and block walkabouts to ensure health and safety compliance and estate standards.
·Lead on patch plans, chair patch meetings and participate in resident engagement activity.
·Carry out tenancy sign-ups, settling-in visits and periodic tenancy checks.
·Support tenants with welfare benefit advice and Homebid bidding where necessary.
·Work closely with Income Officers to ensure a joined-up approach to tenancy and arrears management.
·Manage mutual exchanges and provide advice to tenants on their housing options.
·Respond to MP and Councillor enquiries in line with procedures.
·Attend Child Protection Conferences, Adult Safeguarding Conferences and ASB panels as required.
·Carry out evictions where necessary.
·Maintain accurate case records across housing management systems.
·Provide phone and office cover where required and support colleagues across other patches if needed.
·Contribute to decent neighbourhood initiatives and environmental improvements.
Key Requirements
·Experience delivering tenancy and estate management services within a local authority or housing association.
·Experience managing anti-social behaviour cases, including legal action where required.
·Knowledge of tenancy law and housing management practice.
·Understanding of safeguarding responsibilities in a housing context.
·Experience carrying out estate inspections and property visits.
·Ability to manage a varied caseload and prioritise effectively.
·Strong written and verbal communication skills, including report writing.
·Experience working collaboratively with internal teams and external agencies.
·Good IT literacy and experience using housing management systems.
·Ability to travel across the patch (Car User designation applies).
·Standard DBS required.
What You Need to Do Now
If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today.
If you do not hear from us within 48 hours of applying, your application has been unsuccessful.
Footnote
If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Housing Officers, Neighbourhood Officers and Tenancy Management roles across the UK and would be pleased to speak with you confidentially.
Even if you are currently satisfied in your role, we welcome calls from experienced housing management professionals looking to build future connections.
For more information, call Zubair at Carrington West on (phone number removed).
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us