Our client is currently seeking an experienced residential Day Concierge to join their team in far West London.
Role: Day Concierge
Rota: 4 on 4 off, 7am - 7pm
Location: TW London
Salary: £26,000pa increasing to £28,000pa after 1 years' service
Main Duties
* Deliver excellent customer service to all residents.
* Greet all residents professionally and courteously.
* Proactively anticipate resident's needs.
* Aid and engage with all guests/residents and colleagues within the development.
* Always act as an ambassador for the company.
* Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner.
* Verify all visitors, suppliers, and contractors.
* Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building, and undertaking a period review of the CCTV system.
* Carry out regular building checks and log/report any maintenance that is required through the correct channels.
* Adhere to health and safety, fire, and bomb threat procedures. Report anything which causes concern to staff or residents to the appropriate authority.
* Understand and be aware of your Departmental Standard Operating Procedures and always adhere to these.
* Ensure the communal areas are always kept clean, tidy, and presentable.
* Report any incidents, problems, or complaints to the appropriate manager promptly.
* Dealing with guests/residents' concerns or complaints, including a follow-up in person or writing.
* Complete the am/pm/overnight operational reports and handover and report any operational issues.
* Assist with Move In's/Move Out's.
* Maintain external areas: Perform litter picking and ensure cleanliness of outside areas when required, contributing to a tidy and welcoming environment for customers and visitors.
Requirements
* Experience in Residential or 5* Hotels.
* Reliable and good timekeeping.
* Immaculate presentation.
* Strong written and verbal communication skills in English.
* Have excellent communication skills.
* Experience in the highest level of customer service.
* Be able to demonstrate initiative.
Please note that all applications will be reviewed within 2 weeks, we will contact all successful applicants directly
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