We are looking for an experienced Carrier Manager with 5+ years of carrier management experience to drive performance across our global courier network. Your primary focus will be ensuring that Ingenuity’s client shipments are delivered to customers within agreed timeframes, identifying and fixing any issues to continually optimise carrier performance.
About THG Ingenuity
THG Ingenuity is a fully integrated digital commerce ecosystem designed to power brands without limits. Our global end‑to‑end tech platform comprises three products: THG Commerce, THG Studios and THG Fulfilment. It serves brands such as Coca‑Cola, Nestlé, Elemis, Homebase and Procter & Gamble.
Location: Icon 1, WA15 0AF
Central Functions are formed of the teams that serve the entire business, ensuring everyone is paid on time, materials are sourced and delivered promptly, and regulatory and safety obligations are met.
Operational Excellence delivers world‑class operations transformation across the nutrition division and the wider group, identifying and implementing efficiencies to enable global growth.
Responsibilities
* Ensure that logistics transport and delivery solutions meet business targets by driving strategic initiatives.
* Identify and execute ongoing optimisations to carrier performance.
* Setup, manage and maintain Ingenuity delivery rules across all solutions – E2E, standalone fulfilment and THG Delivered.
* Collaborate with the Tech team to develop Ingenuity Delivered, our proprietary carrier‑management platform.
* Account‑manage Ingenuity Delivered clients as they are onboarded.
* Continuously ensure that Ingenuity’s customers experience the best possible service from partner carriers.
* Maintain up‑to‑date knowledge of relevant legislation, political situations and other factors that could affect freight movement.
Requirements
* Experience in the Transport and Delivery side of logistics, with a strong understanding of e‑commerce.
* Excellent communication skills for liaising with multiple stakeholders.
* Clear communication to avoid misunderstandings that could cause issues.
* Strong organisational and planning skills.
* Good geographical knowledge.
* Flexibility and adaptability to changing circumstances.
* Problem‑solving ability, especially under pressure.
* Accuracy and attention to detail.
What’s in it for you?
Career Development
* Access bespoke development programmes designed by our in‑house L&D team.
* Continued upskilling through our partnership with an industry‑leading training provider.
Enhanced Leave
* 25 days annual leave plus bank holidays.
* Unlimited birthday leave.
* Enhanced maternity and paternity pay (depending on service length).
* Up to 10 days compassionate leave.
* Buy back up to 3 days each year.
* Unlock 2 days of volunteer leave after 12 months.
Wellbeing Support
* Access face‑to‑face and virtual appointments with our in‑house GP.
* Access the 24/7 Employee Assistance Programme (EAP) provided by Bupa.
* State‑of‑the‑art on‑site gym.
* On‑site physio services.
Other Perks
* Save up to 12% on personal tech through our salary sacrifice scheme.
* Subsidised bus pass from Manchester City Centre to our ICON office.
* Up to 50% staff discount on THG brands.
* On‑site staff shop.
* On‑site barber.
* Referral bonus up to £1,000 after probation.
* Anniversary gifts at 5 and 10 years of service.
Equality, Diversity & Inclusion
THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process to enable you to perform to the best of your ability.
THG Ingenuity is committed to creating a diverse & inclusive environment and welcomes applications from all sectors of the community.
Job Details
* Seniority level: Mid‑Senior level
* Employment type: Full‑time
* Job function: Information Technology
* Industry: Software Development
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