3rd Line IT Support Engineer - Oxford (Woodstock HQ)
Salary - £40,000 - £45,000
We're looking for a 3rd Line IT Support Engineer to join a thriving business supporting around 1,350 users across cutting-edge hardware, software, and infrastructure technologies.
Based at the Oxford head office in Woodstock, you'll be a key part of the technology team, combining hands-on end-user support with infrastructure management and system maintenance. This is a diverse role with exposure to VMware, SANs, networking, and cyber security.
What you'll be doing
* Work with Service Desk, L2, and SAM/HAM teams on escalations, incident management, and knowledge transfer.
* Administer and maintain core network, infrastructure, and VMware environments.
* Monitor, troubleshoot, and optimise server and network performance.
* Manage DR systems and business continuity, ensuring secure access to services from any location.
* Liaise with third parties to resolve technical issues.
* Create and maintain high-quality documentation, manuals, and procedures.
* Support software life cycle management, including testing updates before production rollout.
* Proactively identify opportunities to improve IT services and infrastructure.
* Apply security and compliance best practices to keep systems and data protected.
What ...