We are seeking an experienced Network Engineer to join a global IT services company based in Birmingham,you will be providing advanced technical support and leadership across network operations. This role is ideal for a highly skilled network engineer, with expertise across Palo Alto and Cloud networks. Ideally a individual who thrives in complex environments and is passionate about delivering resilient, secure, and high-performing network services. Key Responsibilities Act as the primary escalation point for complex network-related issues. Provide Level 3/SME support across networking services and infrastructure. Lead troubleshooting efforts for major incidents, outages, and performance degradation. Manage and maintain network infrastructure, including firewalls, routers, and cloud networking services. Proactively monitor network environments to identify risks, anomalies, and performance bottlenecks. Support 247 managed services operations, including participation in on-call rotations. Review, maintain, and enhance operational runbooks, SOPs, and knowledge base documentation. Contribute to service reviews, root cause analysis (RCA), and problem management activities. Ensure compliance with security, governance, and operational standards. Collaborate with Service Delivery Managers to meet SLA/SLO targets and maintain high customer satisfaction. Skills and experience Strong hands-on experience with Palo Alto firewalls (VM-Series). Proficiency with firewall management platforms such as Strata Cloud Manager and Panorama. Familiarity with GlobalProtect. Experience with Cloudflare services. In-depth knowledge of routing protocols, particularly BGP, including: Prefix-lists,Route-maps and BGP filtering Experience with Cisco Meraki (MX/vMX) and wireless technologies. Working knowledge of Cisco ISE. Practical experience with Azure Networking, including routing and Network Security Groups (NSGs). 58 yrs of experience in network services or a similar role. Strong hands-on expertise with Palo Alto technologies. Solid understanding of networking and security principles. Proven ability to troubleshoot issues across network, system, and application layers. Experience with monitoring tools such as SolarWinds. Familiarity with ITSM processes (Incident, Change, and Problem Management). Eligibility for UK Security Clearance