SGS has an exciting opportunity at our Filton campus!
I.T Services Support Officer
Role Information
Reference: REQ001398
Location: Filton Campus
FTE Salary: Up to £25,572.00 (Salary is dependent on qualifications and experience)
Contract Type: Permanent, Full Time
Working Hours: 37 hours per week
SGS is an Equal Opportunities and Disability Confident employer and welcomes applications from all sectors of the community.
Financial Rewards and Benefits
* Opportunity to make a positive impact within the community and on learners’ lives
* Competitive Pension Scheme – Corporate and support roles have access to the Local Government Pension Scheme (LGPS), a flexible and pension accessible from the age of 55, with generous employer contributions of 16%.
* Generous Annual leave entitlement plus the 8 bank holidays – 25 days corporate and support functions, increasing to 30 days after 5 academic years’ service (Full‑Time Equivalent).
* Two weeks leave during the Christmas closedown period largely supported by the discretionary closure days provided by the College.
* Extensive professional development with ongoing support for your personal & professional development, including 25% tuition discount for immediate family of SGS employees.
* Family friendly policies and a proven commitment to supporting flexible working practices
* Access to ‘My Lifestyle’ discounted shopping benefits, cycle to work scheme and a Technology Salary Sacrifice Scheme
* Free Annual Eye test
* All staff members can buy aTOTUM card (formerly known as NUS Extra cards), as part of being an affiliate member of the Students' Union
* Staff have access and are supported to be part of inclusive or sustainable staff networks and communities
* Free car parking at all campuses (Except Queens Road Art School)
* Access to a wide variety of external health and wellbeing resources
* Subsidised onsite catering services including Costa Coffee
South Gloucestershire & Stroud College has an excellent reputation for delivering further education and work‑based programmes in a range of subjects – from business to sport, construction to media, GCSE’s and A Levels to Honour Degree level programmes.
Key Tasks and Responsibilities
* 1st / 2nd line support
* To undertake the deployment of hardware and software throughout the college
* To assist in the effective operation of the IT Helpdesk system, ensuring problems and requests are dealt with in a timely manner, and in line with the IT Services Level Agreement.
* To update the College’s IT hardware register, ensuring all equipment is accounted for and records are kept up to date.
* To assist with the college asset registering and disposal of IT equipment taking into account applicable directives (WEEE)
* A requirement to support technologies encompassing but not limited to desktops, laptops, tablets, print devices.
Beneficial Skills & Qualifications
* Minimum 1 year's experience in a PC support Role
* NVQ level 3, A Level or equivalent in I.T. / Maths and English GCSE (Grade A‑D) or equivalent
* Strong working knowledge of Microsoft operating systems and desktop products: Essential
* The ability to analyse and solve problems in a timely fashion
* Team – the enjoyment of working closely in a cooperative effort with others
SGS College is committed to safeguarding children and vulnerable adults and any offer of employment will be subject to a number of conditions including a requirement for providing satisfactory references. In line with KCSIE and having regard to all relevant guidance, a range of checks and online searches will also be conducted for successful candidates, and a satisfactory DBS Enhanced Disclosure will need to be obtained as a requirement of the job.
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