Front Desk / Treatment Coordinator – Adult-Only Dental Practice (Norfolk, VA) Monday–Thursday Schedule | Experienced Candidates Only Our well-established, adult-only dental practice in downtown Norfolk is seeking a seasoned Front Desk/Treatment Coordinator who can elevate the patient experience while driving operational excellence. This is a high-impact role suited for a polished professional who thrives in a fast-paced, service-centric environment. Key Qualifications (Required) Previous dental experience with proven success in front office or treatment coordination functions Strong working knowledge of dental procedures and terminology Demonstrated competency with dental insurance coverages, including benefit breakdowns, verification, coordination of benefits, and treatment-plan financial structuring Exceptional interpersonal communication skills with the ability to engage patients, build trust, and create a seamless experience High attention to detail with strong analytical and follow-through skills Superior time management and the ability to prioritize in a dynamic workflow A performance-driven mindset with a commitment to achieving practice goals Preferred Dentrix practice management software experience Role Expectations The ideal candidate will operate as the central hub of patient flow, ensuring accuracy, efficiency, and a best-in-class service experience. This includes: Coordinating patient scheduling and daily production alignment Presenting comprehensive treatment plans with clarity and confidence Managing financial discussions with transparency and professionalism Verifying insurance benefits, preparing estimates, and optimizing coverage utilization Supporting the doctor and clinical team by anticipating needs and ensuring operational readiness Maintaining a polished front desk environment reflective of our practice standards What We Offer A Monday–Thursday, four-day workweek in a beautiful, upscale, adult-only practice A supportive, team-oriented culture grounded in tradition, respect, and patient-centric values A stable environment where your professionalism and initiative are recognized and valued If you’re a driven dental professional who excels in communication, organization, and relationship management, we encourage you to apply. This is a meaningful opportunity to join a practice that takes pride in doing things the right way and delivering consistent, high-quality patient care.