RAC are on the lookout for an experienced Forecasting Insights Analyst to join the team on a permanent basis. Our forecasts are critical to ensuring we have the right resources in place to meet member demand across our Roadside and Contact Centre Operations. As part of the Operations Forecasting & Planning team, you'll play a key role in supporting our members when they need us most. You'll be responsible for sourcing, analysing, and delivering daily forecasts that inform resource deployment from the next hour to the next six months. Using advanced statistical forecasting techniques and SQL, you'll analyse large datasets to uncover trends and insights that ensure forecast accuracy. Your insights will guide operational decisions, helping teams optimise performance and manage challenges effectively. We're looking for someone with a strong analytical background, proficient in Excel, SQL, PowerBI & Tableau, and capable of building and developing Excel forecasting models. Experience in forecasting is beneficial. This role offers a hybrid working arrangement: two days in our Salford offices and three days at home. What you will do…
Produce accurate weekly demand forecasts (0-26 weeks) for Roadside and Contact Centre operations. Forecast daily demand and integrate these into capacity and resourcing models to meet KPIs and service levels efficiently. Collaborate with colleagues across the Forecasting & Planning team and operational stakeholders to share best practices and improve processes. Review forecast performance regularly, ensure accuracy within tolerance levels, and analyze reasons for variation to improve future forecasts. Deliver daily and hourly forecasts to the Resource Planning team within agreed SLAs. What you will need…
The ideal candidate will have strong data analysis experience, excellent problem-solving skills, and the ability to communicate effectively with stakeholders. You will also need: Advanced analytical skills in Excel, SQL, and Microsoft Power platforms. Experience in building, developing, and maintaining Excel forecasting models. Ability to design and manage complex forecasting models at an advanced level. Skills in creating models and solutions for problem solving and scenario analysis. Strong modelling skills, capable of developing strategic demand planning solutions. Ability to present insights clearly and confidently to diverse audiences. Forecasting and planning experience in large-scale operations is beneficial. In return we offer…
At RAC, we value our colleagues and reward their contributions. Alongside a competitive salary, benefits include: Free RAC Complete Breakdown Service from Day One. 25 days annual leave plus bank holidays. Option to join RAC's Group Personal Pension scheme with company contributions up to 6.5%. Employer-funded Life Assurance (2x salary, with options to increase). Family leave support, including paid time off and flexible working resources. Enhanced Parental Leave. 24/7 confidential personal support services. Car salary sacrifice scheme after 12 months, including electric vehicle options. Access to discounts on high street retailers, holidays, tech, and more via Orange Savings. Free onsite parking.
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