About Applus+
Applus+ is a global leader in Testing, Inspection and Certification services, supporting industries including aerospace, energy and infrastructure. Our aerospace test house in Poole is looking for a full time Operations Manager to join the team.
JOB TITLE: Operations Manager- Aerospace | Poole
Overall Purpose of Role:
The Operations Manager will exemplify the standards and values of the business. They will be responsible for the day-to-day management of their site facility, ensuring safe and efficient operation within the department. They will ensure that all necessary headcount, process, and equipment is in place to support company business in a robustly planned and timely fashion.
They will ensure that all financial deadlines are adhered to, ensuring effective realisation of cashflow through the business. They will support business growth for their operation(s). Working with the Business Development team to liaise with existing and potential customers; ensuring service offerings are aligned with customer requirements and within the capabilities of the business, and that all quotes provided to customers and potential customers are delivered in a clear and transparent manner and using a standardised format.
They will coordinate the provision of the highest quality inspection service, ensuring our customers have a continued sense of trust and security. They will support the implementation of continuous improvement and cost saving initiatives within their operations and will liaise closely with colleagues, customers, and suppliers to provide the most cost-effective solutions achievable within our industry. They will continuously assess current capabilities against market demand and actively propose developments in existing or alternative technologies.
They will endeavour to build closer ties with colleagues throughout the business and look to create a strong team dynamic amongst their direct reports, creating a stable working environment for their team. They will support and encourage all team members to reach their full potential.
Key Responsibilities & Accountabilities:
The roles and responsibilities of the Operations Manager will include but not be limited to:-
Safety
Actively promote and maintain the Company's high standards for Health, Safety, and Environment by ensuring compliance with the HSEQ policy
Ensure availability of Health, Safety, Environmental & Quality documents and procedures, and transmittal of these to all appropriate stakeholders
Maintain a clean and safe work environment, promote the ownership of HSEQ responsibility throughout their reporting line
Participate in company and client HSEQ initiatives
Report all instances of vulnerability, threat, or breach as per company procedures
Quality
Actively promote and maintain the Company's high standards for Quality by ensuring compliance with the HSEQ policy
Ensure full compliance with all company and group procedures on Physical and Information Security, including operational control and secure handling of records
Ensuring all NDT inspections are correctly certified and those records of inspections are retained for the statutory period
Ensure effective contract review is performed prior to progressing work orders
Ensuring that the quality of work performed is to a standard which is acceptable to the company, any applicable regulatory authorities, and the customer
Collaborate with the HSEQ team to resolve any findings/deficiencies reported during audit within the specified timescale
Timely identification and reporting of any non-conformance in the quality system and execution of corrective and preventative action
Support HSEQ department during internal and external audits for key accreditations notably NADCAP, ISO 9001, AS9100
Delivery
Co-ordinate headcount and equipment to ensure delivery of service expectations
Developing and maintain good relationships with clients and suppliers
Investigate and resolve any matters which are likely to have a serious effect on delivery performance
Attend meetings focused on fabrication, quality, and operational issues
Ensure accurate and timely reporting to clients
Cost
Accountable for the financial performance of the location and control of costs to ensure it meets sales, budget, and profitability targets
Ownership of P&L
Collaborate with the Business Development team, and Commercial Management as appropriate, to produce and submit quotations/inspection rates in a timely manner
Authorise spending within approved limits
Ensure timesheets are completed accurately and submitted ahead of deadlines
People
Ensure headcount and training resource is appropriate to maintain and grow the business
Support staff hiring, appraisals, and development, including training plans
Ensure the availability of technical resources to support Inspection activities
Action and resolve staff issues, including disciplinary actions
Identify appropriate deputies and ensure effective succession planning, encourage personal growth and continuing development of direct reports
Work closely with other Company geographical locations to ensure operational resource levels are maintained
Process
Maintain inspection capability and resources in accordance with the Company's policies, standards, and procedures
Co-ordinate and execute activities in accordance with approved procedures for the operation, ensuring that the quality system is adhered to
Act as part of the NDT management team, participating in meetings and agreeing, controlling, and developing NDT activities and meeting agreed actions
Contribute to the development of technical procedures for the company. Act as the arbitrator on any technical points concerning how to conduct NDT inspections for the company
Completion of company assigned training for themselves and throughout their reporting line
Attend or provide weekly reporting sessions to their Line Manager via written reports or 1:1 meetings
Tools
Liaise with external service and equipment providers
Ensure adherence to calibration schedules
Develop effective preventative maintenance schedules for equipment and building
Qualifications and Experiences
Essential
Strong Operations management background, experienced people leader, working in a fast paced and dynamic environment
Background in Certification, Inspection, and Testing (CIT), or precision engineering and manufacturing
Recognised safety management qualification
Quality Management System (QMS) and Safety Management System (SMS) experience
Experienced customer facing leader, able to communicate effectively, problem solve, and adapt to changing workloads
Experience working to established standards within a highly regulated industry
Continuous improvement and lean initiatives
P&L ownership and management
Desirable
Current or lapsed NDT qualifications/certifications
Knowledge of NADCAP, ISO9001 and AS9100 standards
Radiation safety experience
Contract review experience
Competencies
Manages own performance, takes ownership of professional development
Exceptional time management in a dynamic environment
Works effectively as an individual and excels when working within a team
Able to determine succession of key personnel
Effective delegation of tasks to peers and subordinates
Highly effective communicator, able to deliver clear, comprehensive, and challenging information to stakeholders at all levels
Driven to provide excellent customer service while maintaining Applus values
Able to engage with and motivate high performing individuals and teams
Capable of effectively measuring performance of direct reports and providing meaningful feedback
Exceptional planning, critical thinking, and adaptability
HSEQ Policy
Be active in promoting and maintaining the Company's high standards for Health, Safety, Environment and Quality by:
Drive welfare standards throughout the business, challenging any undertaking which may compromise Applus' highest standards of Health and Safety
Highlighting new working practices which may benefit the Company
Developing good relationships with clients and suppliers
Maintaining a clean and safe operations environment
Participating in Company and client HSEQ initiatives
Fulfil Information Security responsibilities including operational control and secure handling of records
Compliance with all company and group procedures on Physical and Information Security
Be responsible for completing company assigned training on information security and data confidentiality
Report all instances of vulnerability, threat or breach as per company procedures