Role Purpose
The Service Manager provides strategic leadership and authoritative oversight of a complex service portfolio, ensuring that services are resilient, high performing, future focused, and aligned with organisational priorities. Operating as a senior leader, they are accountable for shaping service strategy, influencing executive decision making, and ensuring that operational delivery meets the highest standards of quality, compliance, and customer value.
Responsibilities
* Support the Director of Quality to enhance the existing quality management system and continue to monitor and improve the care provided by all clinical services.
* Champion an open and transparent safety culture: encourage incident reporting, ensure lessons are learnt, and take action to prevent similar issues in the future.
* Promote a culture of continuous improvement throughout the organisation, managing patient and staff feedback, audit, and performance data relating to the quality of services.
* Ensure PML complies with all relevant Health and Safety and Information governance requirements.
* Work with the Director of Quality to keep the Board informed about the quality of PML clinical services.
* Support the PML Clinical Governance Group and other key meetings to deliver high quality patient care.
* Collaborate with PML CQC Registered Managers to ensure compliance with all CQC standards and legislative requirements.
* Work with all clinical teams to introduce annual quality improvement plans to improve and enhance patient care.
* Support the Data Protection Officer to complete the Data Security and Protection Toolkit (DPST).
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