Job Overview
We are seeking a dedicated and skilled Control Room Operator to join our team. The successful candidate will be responsible for controlling operations within the control room, taking recovery and breakdown job over the phone, inputting the job, issuing jobs to the correct team member, following the job through to completion including invoicing. ensuring that all processes run smoothly and efficiently. This role is crucial for maintaining operational integrity, making it essential for candidates to possess strong attention to detail and excellent problem-solving skills.
Duties
* Monitor team, job performance and safety.
* Respond promptly to customer requirements taking appropriate action as necessary.
* Maintain accurate records of jobs including on scene and completion times
* Collaborate with other departments to coordinate responses to operational issues.
* liaising with customers keeping them updated in real time and delivering a high standard of customer service.
* strong admin skills in excel and email
Experience
* Previous experience in a control room environment or similar operational role is preferred.
* Familiarity with the breakdown and vehicle recovery or transport industry
* Strong analytical skills with the ability to assess situations quickly and make informed decisions.
* Excellent communication skills, both verbal and written, are essential for effective collaboration with team members.
* Ability to work under pressure while maintaining a high level of accuracy. We welcome applicants who are committed to maintaining high standards of operational excellence while ensuring a effective service is delivered to our customers, If you are ready to take on this challenging yet rewarding role, we encourage you to apply.
Job Overview
4 on 4 off covering in office hours on site and out of office hours remotely from home 24/7
requirement- home internet, own transport.
Job Type: Full-time
Pay: £22,000.00 per year
Benefits:
* On-site parking
Application question(s):
* Able to answer calls out of hours 24/7 when on shift
* Able to work alone on own initiative
Work Location: In person