Overview:
One of my local government clients is seeking a proactive and detail-oriented Business Support Officer to join their Enforcement Team. This is a key administrative role within the Revenues department, supporting the effective and lawful recovery of public funds through efficient back-office operations.
Key Responsibilities:
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Provide professional day-to-day administrative support to the Enforcement Agents
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Act as the first point of contact for enforcement-related queries (phone, email, post)
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Handle and process payments, maintain receipts, update accounts and records
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Liaise with internal departments, contractors, and external agencies
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Maintain data quality, meet audit standards, and ensure compliance with GDPR
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Track enforcement activity, issue communications, and escalate complaints when necessary
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Support fair and consistent service delivery aligned with Council policies
Person Specification:
Knowledge & Experience:
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Proven experience in a revenues enforcement or debt recovery administrative role
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Working knowledge of Taking Control of Goods regulations, Business Rates, Council Tax, and other enforcement mechanisms
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Experience dealing with challenging customers and working under pressure
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Ability to manage sensitive and confidential information effectively
Skills & Abilities:
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Excellent verbal and written communication skills
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Strong IT skills, particularly in Microsoft Office and internal databases
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Organised, methodical, and capable of prioritising workload
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Able to work independently and within a team environment
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Strong attention to detail and commitment to high service standards
If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd