Join to apply for the Enquiries Agents role at NHS Ayrshire & Arran.
NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.
Who We Are
NHS Ayrshire and Arran is one of 14 territorial NHS Boards within NHS Scotland. In support of our core purpose of working together to achieve the healthiest life possible for everyone in Ayrshire and Arran, we are committed to a culture that is caring, safe, and respectful. You will be required to work collaboratively in a safe, caring and respectful way.
Position
An exciting opportunity has arisen for experienced Enquiries Agents to provide a robust support service to the Digital Services Mass Vaccination Programme Team in NHS Ayrshire & Arran, based at Ailsa Hospital.
What You Will Do
You will form part of a team who answer inbound and outbound calls for the Local Vaccination Hub service. The ability to actively listen, make considered decisions and respond quickly and confidently is key to this role. Successful applicants will need to demonstrate they have worked as part of a team, ideally with a call centre background and will possess excellent communication skills.
Knowledge, Training And/or Experience Required To Do The Job
A working knowledge of Microsoft Excel is essential, as well as excellent computer and keyboard skills as you will be entering patient information speedily and accurately. Equally important is an ability to treat our citizens with dignity, empathy, and respect. You should have the ability to multi-task as we work across different vaccination programmes and have a problem-solving and “can do” approach. You will be able to work in a fast-paced and changing environment and will be supported to achieve your full potential.
Hours
* Post 1: 37 hours, 8.30am – 4.30pm, Monday to Friday
* Post 2: 37 hours, 8.30am – 4.30pm, Monday to Friday
* Post 3: 37 hours, 8.30am – 4.30pm, Monday to Friday
* Post 4: 29.7 hours, 8.30am – 4.30pm, 4 days per week
* Post 5: 7.5 hours, 8.30am – 4.30pm, 1 day per week
You will be based at Turnberry, Main Building, Ailsa Hospital.
Additional Information For Candidates
You should apply for this post by completing the application process on JobTrain.
* DO NOT upload a CV as this will not be used for shortlisting purposes.
* Posts close at midnight on the indicated date. Late applications will not be accepted.
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Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Sales and Business Development
Industries: Hospitals and Health Care
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