Job Description
Principal IT are currently working with a successful MSP who are looking for an IT Support Engineer to join their Technical department. The 1st/2nd Line Support Engineer will serve as the first point of escalation from 1st/2nd Line Support Engineers, handling more complex client incidents, service requests, and planned work.
You will support a national customer base and internal IT infrastructure, resolving escalated tickets, undertaking routine proactive work, and assisting on project work where required.
As IT Support Engineer your duties will include:
* Manage tickets through to escalation or resolution
* Proactive maintenance through monitoring, patch management and administration of customer and internal IT estate.
* Antivirus monitoring, management and support.
* Providing technical support to clients via the telephone and the ticketing system.
* Diagnosing and resolving software and hardware faults.
* Installing, configuring, and supporting desktops and laptops.
* Supporting users and their devices.
* Educating clients in how to use our supported systems.
* Escalating unresolved tickets to 2nd & 3rd Line Support Engineers when required.
* Help with 2nd Line Support Engineer tickets.
Skills & Experience
Essential:
* Minimum 3 years experience in an MSP Environment.
* Ticket System/Management Experience
* Full Driving License
* Knowledge & Understanding in the following areas:
o Windows / Mac Operating Systems
o Active Directory & Azure AD
o Network Trouble Shooting TCP/IP and general WAN / LAN
o Hyper-V & VM-Ware Virtualisation
o Security (Anti-Virus, Anti-spam)
* Understanding of Firewalls. Understand and troubleshoot rules.
Desirable.
* 3 years' experience in an IT support discipline and help desk environment
* ITTL Understanding
The comprehensive package and benefits offered include:
* Competitive salary
* Competitive holiday package, additional days accrued with length of service
* Extensive training and development opportunities with internal progression available.
Job Type: Full-time
£27,000.00 - £29,000.00 per year.
INDGH