Company Description
Home Instead is the world’s leading provider of non-medical care and companionship services for older people. We help our clients remain independent, happy, and comfortable in their own homes. We are committed to changing the face of ageing by providing outstanding, personalised care. With minimum visits of one hour, award-winning training, and an excellent reputation, we are immensely proud of the quality of care we provide. We match our Care Assistants to our clients based on mutual interests and hobbies to help build bonds of trust, which enables us to provide personalised support.
Job Description
We are actively searching for a Care Co-Ordinator for the Lincoln branch office.
To perform a variety of duties in the coordination and scheduling of our care services to clients whilst providing the highest quality of service to clients.
* Reporting to the branch Care Director.
* Understand and build effective and efficient schedules around our clients and Care Assistants.
* Ensure schedules are prepared, considering travel time, holidays, training, and last-minute cancellations.
* Be responsive to changes in the schedule and liaise with relevant team members.
* Match Care Assistants to new clients in conjunction with the client services team and arrange introductions.
* Ensure client schedules are matched to their needs, with the same Care Assistants and the same times each week, where possible.
* Develop excellent relationships with both clients and Care Assistants so both can enjoy positive experiences.
* Care visits will be required at short notice and for the needs of the business.
* Work with the recruitment team to ensure sufficient current and future staffing levels are met.
* Add and maintain all client and Care Assistant information onto the electronic scheduling system.
* Carry out any other duties deemed necessary for the successful operation of the business.
* Share "On Call" responsibilities on a rota basis.
Qualifications
Must have a UK Driving License and own vehicle.
* Experience of working in a scheduling role within a home care environment or related field.
* Good working knowledge of IT systems with experience in Microsoft Office and CRM software with the ability to learn and adopt new technologies where appropriate.
* Highly resilient and positive with excellent communication skills.
* Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.
* Team player with strong interpersonal skills, with the ability to build rapport quickly.
* Excellent attention to detail with the ability to multi-task.
* Logical and analytical with the ability to work on your own initiative and meet deadlines.
Additional Information
As a successful applicant, you will benefit from:
* £26,100.00 package.
* Mileage Currently Paid at 35p per mile.
* Paid Holiday. 20 Days + Bank Holidays.
* Workplace Pension Scheme.
* Social Events.
* Home Instead Benefits Package.
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