We’re on the lookout for a part time Customer Experience Coordinator to join us at Southampton! This is a fantastic opportunity to join our friendly, well-established team, dedicated to consistently wowing our customers by delivering exceptional customer service.
What we’re looking for
We're looking for a customer service superstar who can help to create a really positive, welcoming, friendly and efficient environment for customers and their pets. Our Customer Experience Coordinators are often our customers’ first point of contact; the first faces they see when they walk into reception, and the voice down the end of the phone when they ring us. This puts our CECs in a great position to deliver a fabulous, long-lasting impression! You'll be able to take full advantage of our CPD for veterinary reception teams, provided through the BVRA (British Veterinary Receptionist Association).
Hours of Work
This role will be 2 x 4 hour shifts during the week, either morning 8am-12pm or evening 3.30pm -7:30pm (ideally flexible days but can be set) and then 1 in weekends both days this will average out at 11.5 hours per week.
A little more about us at Southampton
We offer extensive facilities and equipment, including: 2 operating theatres, dental suite, digital x-ray suite, handheld dental x-ray machine, new ultrasound equipment, separate wards for dogs, cats and small animals, walk-in kennels, a separate lab, isolation unit, multiparameter monitors and orthopaedic equipment.
Benefits:
To attract and retain the best in the business, we offer a great range of benefits, including:
1. Profit share bonus
2. Long service recognition
3. Income protection
4. Compassionate leave
5. Surgery discounts