Job Summary
As a Plasma Operations Manager, you will lead multi‑disciplinary teams to ensure a safe, high‑quality, and efficient plasma collection service that supports patients across the UK. Your leadership will directly shape donor experience, regulatory compliance, operational performance, and service improvement. You will champion safe practice, embed continuous improvement, and drive operational excellence by working collaboratively with clinical, operational and regulatory colleagues. Acting as the MHRA Responsible Person for named plasma centres, you will maintain the highest standards of safety, quality and governance. This is a role where your decisions matter — you will help deliver enough plasma to meet national demand while ensuring every donor is welcomed, valued and safe.
Main Duties of the job
• Lead multi‑disciplinary teams to deliver safe, efficient and high‑quality plasma collection services across multiple sites.
• Act as the designated MHRA Responsible Person for assigned plasma centres, ensuring regulatory compliance at all times.
• Oversee donor and product safety by ensuring adherence to Health & Safety Policies, Quality Systems, SOPs, and national guidelines.
• Drive service improvement and transformation using lean methodology to embed best practice.
• Lead internal and external inspections, including MHRA and CQC, and maintain compliance with GMP and BSQR.
• Manage complex multi‑site operations, incidents and business continuity plans, ensuring service resilience.
• Implement HR policies, including performance management, investigations, sickness, absence and capability processes.
• Build strong communication systems and effective partnerships across directorates to achieve key performance indicators.
• Undertake root cause analysis, risk assessments and mitigation planning, ensuring timely escalation where required.
• Manage budgets, monitor expenditure and ensure efficient use of resources.
About You
Experience and Knowledge
• Strong written and verbal communication skills, with the ability to influence and negotiate effectively.
• Proven leadership experience, working autonomously and as part of a wider leadership team.
• Ability to analyse risk, conduct root cause analysis and drive service improvement.
• Experience leading teams in clinical or regulated environments, including implementation of best practice and quality standards.
• Ability to prioritise complex workloads and remain resilient in challenging situations.
Qualifications and Training
• Registered Nurse with current NMC registration (Part 1 Adult/General).
• Experience managing clinical environments within a regulatory framework (e.g., BSQR, GMP).
• Knowledge and understanding of BSQR and GMP requirements.
• Evidence of commitment to continued learning and CPD.
• Valid driving licence enabling driving within the UK.