Temporary Customer Service Administrator
DE55 - Alfreton
£12.21 per hour
Full time – Monday to Friday
9am - 6pm
We are seeking a dedicated and enthusiastic Temporary Customer Service Administrator to join our clients team. The ideal candidate will possess excellent communication skills and a passion for providing outstanding service to their customers. This role involves engaging with customers via phone, assisting them with inquiries and ensuring a positive experience.
Key Responsibilities:
* Respond to customer inquiries professionally, providing accurate information on deliveries.
* Schedule deliveries, equipment and consumables to align with customer needs.
* Work with nurses to coordinate deliveries when required.
* Monitor and manage stock levels to prevent gaps.
* Support the implementation of new services as needed.
* Report service issues, complaints and adverse events in line with company policies.
* Take ownership of customer concerns, ensuring timely resolution and effective communication.
* Ensure patient data is handled securely and confidentially.
* Liaise with internal teams.
* Manage administrative tasks, including emails, post distribution and record-keeping.
* Meet call response and wait time targets, contributing to overall service performance.
* Participate in training and improvement initiatives.
Key Skills & Experience:
* Customer service experience (contact centre experience preferred).
* Background in healthcare or pharmacy is beneficial.
* Strong communication and telephone skills.
* Excellent attention to detail and organisational abilities.
* Ability to handle high-pressure situations and adapt to change.
* Proficient in computer systems with strong accuracy and speed.
If you are passionate about delivering exceptional customer service and thrive in a dynamic environment, we encourage you to apply for this exciting opportunity.
EMA25