Operations Manager – Fleet & Breakdown Services
Liverpool, Estuary Business Park (free onsite parking)
Up to £65,000 DOE + Company Car | Full-time, office-based
Lead from the front in a business built on service and trust. As Operations Manager, you’ll lead a dedicated team to deliver fast, efficient and customer-first support to fleets across the UK. This organisation provides nationwide tyre breakdown and fleet support services, helping commercial customers keep vehicles on the road and businesses moving every day.
You’ll take ownership of day-to-day operations, leading a capable team, managing performance and resources, and driving a culture of excellence and accountability. You’ll balance people, process and performance to deliver results, while building strong relationships with a nationwide network of partners to ensure responsive, reliable roadside support.
This is a hands-on leadership role in a fast-paced, customer-driven environment. If you thrive on problem-solving, team development and operational control, you’ll fit right in.
What you’ll bring:
* Proven experience in operations leadership within a fast-paced, service-driven, fleet, logistics or roadside support environment.
* Strong operational management skills – comfortable leading people, shifts and performance.
* A calm, decisive approach under pressure, with sound judgement and integrity.
* The ability to analyse data, KPIs and workflows to improve efficiency and overall service quality.
* A genuine commitment to service excellence and a people-first leadership style.
* Confidence using IT systems and an openness to adopting tools that drive performance and communication.
Please Note:
This role requires proven operational leadership experience in a service-led environment, the ability to manage a busy control/operations function, and full-time on-site work in Liverpool. Only candidates who meet these essential criteria will be considered.
Why join:
You’ll be joining a trusted, long-established business with a growing national presence and a strong reputation for reliability and partnership. You’ll work with a supportive, capable team where ideas are heard, good work is recognised, and you’ll have the autonomy to make a real impact.
Hours: Monday–Friday, 9am–5pm (occasional flexibility to support operational peaks). The service runs 24/7, with the core team operating between 6am–midnight and Saturday mornings, supported by third parties outside these hours.
Interested in this Operations Manager role? If you’re ready to take ownership of operations that keep fleets moving across the UK, we’d love to hear from you
Inclusion matters: We’re committed to building a workplace where everyone feels respected, supported and able to thrive. We welcome applicants from all backgrounds