Overview
Application Deadline: 20 October 2025
Department: Retail
Location: Bristol - Cribbs Causeway
Compensation: £12.60 / hour
We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We are committed to Living Wage for UK employees and to promoting responsible practices in our business.
The role
In this role, you’ll be the face of the store, welcoming customers and providing a fun, engaging shopping experience. You’ll use your product knowledge to offer personalised recommendations, perform product demonstrations, and hand out tailored samples. Working closely with your team, you’ll help drive sales, exceed targets, and create memorable in-store events that keep customers coming back. You’ll also manage stock, ensure the shop floor looks its best, and adapt displays to seasonal trends. With flexible shifts, a competitive hourly rate based on the Living Wage, and opportunities for bonuses, you’ll be well-supported through training and development to grow your skills.
Christmas is a very busy time of year in LUSH Cribbs Causeway. Opportunities to be a day-maker will be ample and we expect to see a real passion for the customer experience. We make Christmas fun in our store and like to involve the whole shop, we hope you\'ll apply if you share our love for the season and can thrive in a very busy environment!
Key Responsibilities
* Greet customers warmly and create a welcoming store environment.
* Engage with customers to understand their needs, provide personalized recommendations, and offer product demonstrations.
* Deliver exceptional customer service by using in-depth product knowledge and offering tailored samples.
* Assist in hosting in-store events, providing a memorable and inclusive experience for customers.
* Maintain a clean, tidy, and visually appealing shop floor.
* Support the store’s sales targets by promoting products creatively and working as part of a team to exceed goals.
* Manage stock levels efficiently, ensuring shelves are well-stocked and ready for customers to shop from.
* Actively control store costs, such as product waste, to help meet the shop’s budget.
* Participate in ongoing training and development to enhance product knowledge and customer service skills.
* Collaborate with the team to foster an inclusive, respectful working environment, contributing to the overall customer experience.
* Work on in-store and external events to leave lasting impressions on customers.
Skills, Knowledge and Expertise
Customer Experience: Embrace a true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable 5-star experiences. Our stores are designed to be havens of kindness, aiming to make every customer\'s day unforgettable.
Teamwork: Collaborate with colleagues to achieve goals and nurture a positive, growth-focused work environment.
Communication: Maintain open and respectful communication with colleagues and managers to support team success on the shop floor.
Benefits
* Holiday allowance
* 50% discount on Lush products and spa treatments
* Profit-based bonus
* Complimentary spa treatment*
* Pension scheme
* Paid day off for your birthday
* Cycle to work scheme
* Discounted rail and bus season tickets
* Employee assistance programme
* 6 months of full pay for parental leave
* Financial childcare support on return to work*
* Flexible working
*qualifying period/hours required
Seniority level
* Entry level
Employment type
* Contract
Job function
* Sales and Business Development
* Industries: Personal Care Product Manufacturing
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